Sr. Manager, Operations
@ NBCUniversal

Orlando, Florida, United States
$165,000
On Site
Full-time
Posted 16 hours ago

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Job Details

About NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content across film, television, streaming, and theme parks. A subsidiary of Comcast Corporation, NBCUniversal produces and distributes premier entertainment and news content.

Job Overview

The Sr. Manager, Operations will report directly to the Director of Engineering, ERP Platform & Integration. This strategic role spans BASIS, Integration, and Cloud/Platform verticals and is responsible for driving operational excellence, system reliability, and cross-domain alignment with a modern leadership approach.

Key Responsibilities

  • Operations Leadership: Lead and manage cross-functional initiatives, contractor teams, and service providers to maintain high system performance.
  • Program & Process Management: Design and implement scalable workflows, coordinate with TPMs/PMO, and drive continuous operational improvement.
  • Governance & Compliance: Ensure compliance with industry standards (SOX, GDPR) and manage operational documentation and KPIs.
  • Cross-Functional Collaboration: Liaise between Platform, BASIS, and Integration teams, manage vendor relationships, and support executive reporting.

Qualifications

  • 8+ years in enterprise IT operations, preferably in SAP or ERP environments.
  • Proven leadership with empathy, strong communication, and documentation skills.
  • Experience managing change in transformation environments along with compliance knowledge.
  • Familiarity with Confluence, Jira, and visualization tools.

Additional Information

This hybrid role requires a minimum of three office days per week and offers company-sponsored benefits including medical, dental, vision, 401(k), paid leave, tuition reimbursement, and more. The salary range is $150,000 - $180,000 (bonus eligible). Applications are accepted on an ongoing basis, and candidates may be required to attend an in-person interview.

Key skills/competency

  • Operational Excellence
  • ERP
  • Cross-functional leadership
  • Compliance
  • Process Management
  • System Reliability
  • Team Coordination
  • Technical Reporting
  • Vendor Management
  • Change Management

How to Get Hired at NBCUniversal

🎯 Tips for Getting Hired

  • Research NBCUniversal's culture: Study their media, entertainment and innovation background.
  • Customize your resume: Match your ERP and IT operations experience.
  • Highlight leadership skills: Emphasize cross-functional and vendor management success.
  • Prepare for technical interviews: Understand ERP integration and compliance challenges.

📝 Interview Preparation Advice

Technical Preparation

Review ERP and SAP functionalities.
Practice system monitoring and patch management.
Revisit compliance frameworks like SOX and GDPR.
Update skills in Confluence and Jira tools.

Behavioral Questions

Describe a time you led change.
Explain cross-functional team challenges encountered.
Discuss vendor management experiences.
Share how you handle ambiguity in projects.

Frequently Asked Questions