Sr. Manager, Operations @ NBCUniversal
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About NBCUniversal
NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content across film, television, streaming, and theme parks. A subsidiary of Comcast Corporation, NBCUniversal produces and distributes premier entertainment and news content.
Job Overview
The Sr. Manager, Operations will report directly to the Director of Engineering, ERP Platform & Integration. This strategic role spans BASIS, Integration, and Cloud/Platform verticals and is responsible for driving operational excellence, system reliability, and cross-domain alignment with a modern leadership approach.
Key Responsibilities
- Operations Leadership: Lead and manage cross-functional initiatives, contractor teams, and service providers to maintain high system performance.
- Program & Process Management: Design and implement scalable workflows, coordinate with TPMs/PMO, and drive continuous operational improvement.
- Governance & Compliance: Ensure compliance with industry standards (SOX, GDPR) and manage operational documentation and KPIs.
- Cross-Functional Collaboration: Liaise between Platform, BASIS, and Integration teams, manage vendor relationships, and support executive reporting.
Qualifications
- 8+ years in enterprise IT operations, preferably in SAP or ERP environments.
- Proven leadership with empathy, strong communication, and documentation skills.
- Experience managing change in transformation environments along with compliance knowledge.
- Familiarity with Confluence, Jira, and visualization tools.
Additional Information
This hybrid role requires a minimum of three office days per week and offers company-sponsored benefits including medical, dental, vision, 401(k), paid leave, tuition reimbursement, and more. The salary range is $150,000 - $180,000 (bonus eligible). Applications are accepted on an ongoing basis, and candidates may be required to attend an in-person interview.
Key skills/competency
- Operational Excellence
- ERP
- Cross-functional leadership
- Compliance
- Process Management
- System Reliability
- Team Coordination
- Technical Reporting
- Vendor Management
- Change Management
How to Get Hired at NBCUniversal
🎯 Tips for Getting Hired
- Research NBCUniversal's culture: Study their media, entertainment and innovation background.
- Customize your resume: Match your ERP and IT operations experience.
- Highlight leadership skills: Emphasize cross-functional and vendor management success.
- Prepare for technical interviews: Understand ERP integration and compliance challenges.