Sr. Manager, Operations @ NBCUniversal
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Job Details
Company Overview
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content for film, television, streaming and experiential venues, and provide exceptional consumer experiences. As a subsidiary of Comcast Corporation, we own renowned news, sports, and entertainment brands including NBC, MSNBC, CNBC, Telemundo, and Peacock.
Role Overview
The Sr. Manager, Operations is a strategic, cross-functional leader reporting directly to the Director of Engineering, ERP Platform & Integration. This position covers the BASIS, Integration, and Cloud/Platform verticals, ensuring operational excellence, system reliability, and effective cross-team alignment.
Key Responsibilities
- Lead cross-functional operational initiatives and manage contractor teams.
- Develop environment management standards including release controls and patches.
- Oversee system monitoring, high availability, and incident response.
- Establish scalable workflows, support Day 1 readiness, and post-launch stabilization.
- Ensure compliance with SOX, GDPR, and other internal controls.
- Collaborate with engineering leads, TPMs, and vendors for operational insights.
Qualifications
Applicants must have 8+ years in enterprise IT operations, preferably in SAP or ERP environments, with a proven ability to lead diverse teams and manage complex technical programs. Strong communication, documentation skills, and familiarity with tools such as Confluence, Jira, and visualization software are required.
Additional Information
This hybrid role requires a minimum of three days per week in the Los Angeles office. It offers company-sponsored benefits including medical, dental, vision, 401(k), paid leave, tuition reimbursement, and more. Occasional in-person interviews may be part of the selection process.
Key skills/competency
- Operational Excellence
- Cross-functional Leadership
- ERP Systems
- Process Management
- Platform Operations
- Compliance
- Documentation
- Incident Response
- Team Collaboration
- Vendor Management
How to Get Hired at NBCUniversal
🎯 Tips for Getting Hired
- Customize Your Resume: Highlight ERP and operations experience.
- Research NBCUniversal: Understand their media and tech evolution.
- Showcase Leadership: Emphasize cross-functional management skills.
- Prepare for Technical Interviews: Review ERP and integration challenges.
- Demonstrate Adaptability: Highlight ability to navigate change.