Sr. Manager, Operations

@ NBCUniversal

About NBCUniversal

NBCUniversal is one of the world's leading media and entertainment companies. It creates world-class content distributed across film, television, streaming, theme parks, and consumer experiences. The company is a subsidiary of Comcast Corporation with brands such as NBC, CNBC, MSNBC, and Peacock, among others.

Job Overview

The Sr. Manager, Operations reports directly to the Director of Engineering, ERP Platform & Integration and spans BASIS, Integration, and Cloud/Platform verticals. This role focuses on driving operational excellence, system reliability, and cross-domain alignment.

Key Responsibilities

• Operations Leadership: Lead cross-functional initiatives, manage contractors, and optimize resource needs.
• Program & Process Management: Establish new operational workflows, support Day 1 readiness and post-launch stabilization.
• Governance & Compliance: Ensure compliance with SOX, GDPR; maintain operational documentation.
• Cross-Functional Collaboration: Liaise between teams, manage vendor SLAs, and support executive reporting.

Qualifications

• 8+ years in enterprise IT operations, preferably in SAP/ERP environments.
• Strong leadership, communication, and collaboration skills.
• Experience with Confluence, Jira, and visualization tools.
• Understanding of compliance frameworks and operational governance.

Additional Information

This is a hybrid role requiring in-office presence a minimum of three days per week. The position offers competitive salary, benefits including medical/dental/vision insurance, 401(k), paid leave, tuition reimbursement, and more. The role may transition to Versant following the spin-off expected in 2025.

Key skills/competency

• Operations
• ERP
• Integration
• Governance
• Compliance
• Leadership
• Cross-functional
• Process Improvement
• Technical Reporting
• Vendor Management