Customer Onboarding System Specialist @ Nayax
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About Nayax
Join us at Nayax, a global fintech leader revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees in 12 offices worldwide, your work here makes a real impact.
Role Overview
The Customer Onboarding System Specialist plays a critical role in ensuring a seamless and compliant onboarding experience for customers in line with global compliance regulations. Reporting to the Compliance Operations Director, you will be the primary point of contact for all technical and operational aspects of the Compliance Operations system.
Key Responsibilities
- Act as the primary point for technical and operational system support.
- Implement system changes and updates based on user requirements.
- Work with the Salesforce team and Sales Operations on new processes and reports.
- Collaborate with Billing and Legal to ensure accurate agreement details.
- Monitor system performance, troubleshoot errors, and maintain SLAs.
Requirements
- 2 – 3 years experience in IT systems and implementations.
- Strong technical and analytical skills.
- Experience in fintech or global high-tech companies is a plus.
- Self-motivated, quick learner, and detail-oriented.
- Fluency in Hebrew and English; additional languages are beneficial.
- Proficiency in Microsoft Excel.
Why Join Nayax
In this role, you will shape the very first steps of Nayax customers by ensuring a smooth, simple, and fully compliant onboarding process. You will work at the intersection of technology, compliance, and customer experience while collaborating with diverse teams to drive improvements, implement new processes, and support global scaling efforts.
Learn More About Nayax
Founded in 2005, Nayax offers an end-to-end payment platform that helps businesses reduce operational costs and grow revenue. With a focus on innovation and customer-first mindset, Nayax supports over 80 payment methods in 60+ currencies and operates in 120+ countries from its global headquarters in Herzliya Hills, Israel.
Key skills/competency
Customer Onboarding, Compliance, Fintech, System Implementation, Salesforce, Technical Support, Analytical Skills, Process Improvement, IT Systems, SLA Management
How to Get Hired at Nayax
🎯 Tips for Getting Hired
- Research Nayax's culture: Understand their fintech innovations and global presence.
- Tailor your resume: Highlight technical and compliance experience.
- Customize your application: Align skills with onboarding systems.
- Prepare for interviews: Know SaaS, Salesforce, and IT implementations.