Menu Systems Manager
NAYA · New York, NY
- On site
- Full-time
- $90,000 / year
- New York, NY
Job highlights
- Manage NAYA's menu across all ordering platforms.
- Ensure guest ordering experience is consistent and accurate.
- Oversee system integrations and data accuracy for menus.
- Lead testing for new items and system updates.
- Collaborate with various teams for successful rollouts.
About the role
About NAYA
At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us. We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.You Will Love Working at NAYA
Benefits We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:- Competitive pay to recognize your impact
- Competitive bonus plan
- Paid Vacation time
- Medical, dental, and vision insurance to keep you healthy and thriving
- Flexible Spending Account
- Commuter benefits to make life easier
- Employee discounts and free NAYA meals — because we believe in enjoying what we serve
- Pet Insurance - because Growth opportunities at every level — we invest in developing leaders from within
- Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more!
The Role: Menu Systems Manager
The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA’s menu architecture across all ordering platforms—POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You’ll be the person who sees the menu as a system, not a set of disconnected items—someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design.How You’ll Impact
- Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture.
- Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations.
- Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution.
- Enable flawless launches of new menu items, system updates, and new restaurant openings.
What You’ll Do
Menu Architecture & Configuration- Configure, maintain, and optimize NAYA’s menu across all ordering platforms including POS, digital ordering, and third-party delivery partners.
- Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy.
- Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts.
- Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting.
- Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence.
- Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live.
- Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks.
- Onboard new restaurant locations into all menu systems with accuracy and consistency.
- Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams.
- Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines.
- Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting.
What You Bring
- Bachelor’s degree preferred—ideally in Information Systems, Hospitality, or a related field.
- 3–5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment.
- 5+ years of experience in restaurant operations, technology, or systems enablement roles.
- Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems.
- Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives.
- Strong analytical, organizational, and communication skills.
- Highly detail-oriented
- Exceptionally organized
- Able to see the menu as a cohesive system—not a collection of parts
- Passion for improving guest and team experience through streamlined systems and thoughtful design.
- Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.
Key skills/competency
- Menu Systems Management
- POS Systems
- Digital Ordering Platforms
- Third-Party Delivery Integrations
- Data Accuracy
- Systems Integration
- Quality Assurance (QA)
- Restaurant Operations
- Cross-Functional Collaboration
- Process Improvement
Skills & topics
- Menu Systems Manager
- Restaurant Operations
- POS Systems
- Digital Ordering
- Menu Configuration
- Systems Integration
- Data Management
- QA Testing
- Hospitality Technology
- Multi-Unit Restaurants
How to get hired
- Customize your resume: Highlight experience with POS systems, digital ordering, and multi-unit restaurant operations.
- Tailor your application: Emphasize your detailed-oriented approach and passion for operational excellence in your cover letter.
- Prepare for interviews: Be ready to discuss specific examples of managing menu systems and cross-functional collaboration.
- Showcase your systems thinking: Demonstrate your ability to view the menu as a cohesive system, not separate items.
Technical preparation
Master NAYA's current POS system.,Familiarize yourself with common digital ordering platforms.,Understand third-party delivery integration processes.,Practice data entry and accuracy checks.
Behavioral questions
Describe a time you improved a system.,How do you handle conflicting priorities?,Give an example of attention to detail.,How do you collaborate with different teams?
Frequently asked questions
- What is the primary responsibility of a Menu Systems Manager at NAYA?
- The Menu Systems Manager at NAYA is responsible for building, maintaining, and optimizing the company's menu architecture across all ordering platforms (POS, digital, third-party delivery) to ensure a consistent and accurate guest experience.
- What experience is required for the Menu Systems Manager role at NAYA?
- NAYA prefers candidates with a Bachelor's degree and 3-5 years of hands-on experience in menu configuration, POS management, or digital ordering systems within a multi-unit restaurant environment. 5+ years in restaurant operations or technology is also beneficial.
- What kind of systems does NAYA use for menu management?
- NAYA utilizes various ordering platforms including POS, digital ordering channels, and third-party delivery partners. Experience with tools like Toast, Lunchbox, and Checkmate is highly valued for managing cross-channel menu integrations.
- How does the Menu Systems Manager role contribute to NAYA's success?
- This role directly impacts guest experience by ensuring seamless ordering, increases operational efficiency by reducing errors, supports profitability through clear menus and reliable systems, and enables successful new item and restaurant launches.
- What personal attributes are important for a Menu Systems Manager at NAYA?
- NAYA looks for candidates who are highly detail-oriented, exceptionally organized, can view the menu as a cohesive system, and have a passion for improving guest and team experiences through streamlined systems and thoughtful design.
- Does NAYA offer benefits for the Menu Systems Manager position?
- Yes, NAYA offers a comprehensive benefits package including competitive pay, bonus plans, paid vacation, medical, dental, and vision insurance, commuter benefits, employee discounts, and more.