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Product Manager - Debit Card Disputes & Servicing

Navy Federal Credit Union

Vienna, Virginia, United StatesOn Site

Original Job Summary

About the Role

Navy Federal Credit Union is seeking a Product Manager specializing in Debit Card Disputes & Servicing. In this role, you will work closely with cross-functional teams to identify opportunities, refine business outcomes, build new capabilities, and drive the product roadmap for our members.

Key Responsibilities

  • Define product features and explain their business necessity.
  • Act as a liaison between business stakeholders and technology teams.
  • Develop and execute strategic plans for new product initiatives.
  • Prioritize the product backlog based on business objectives, member research, competitive dynamics, and data analytics.
  • Own the recommendations for the roadmap and refine features accordingly.

Key Skills/Competency

  • Product Roadmap
  • Backlog Prioritization
  • Stakeholder Management
  • Data Analytics
  • Member Research
  • Strategic Planning
  • Cross-functional Teamwork
  • Capability Development
  • Competitive Analysis
  • Business Outcome Focus

How to Get Hired at Navy Federal Credit Union

🎯 Tips for Getting Hired

  • Research Navy Federal: Understand their mission and culture.
  • Customize Resume: Highlight relevant product management skills.
  • Showcase Metrics: Emphasize data-driven decision-making.
  • Prepare Examples: Detail past experiences in roadmap planning.

📝 Interview Preparation Advice

Technical Preparation

Review product management frameworks.
Familiarize with data analytics tools.
Study backlog prioritization techniques.
Update skills on roadmap planning.

Behavioral Questions

Describe a challenging stakeholder conversation.
Explain a past strategic decision.
Discuss experience in cross-team collaboration.
Share a time you adapted product strategy.