Senior Information Developer

Senior Information Developer at NAV CANADA

What NAV CANADA offers you:

• Challenging, team-oriented work environment.
• Competitive compensation and benefits.
• Defined benefit pension plan.
• Opportunities for growth and development.
• Flexible work arrangements.
• Diverse and inclusive workforce.

Key Accountabilities:

• Designs and develops technical information products that ensures that all information is clear and concise, easily retrieved, and technically accurate for all NAV CANADA operational units.
• Designs, structures, and codes information for multiple outputs, and specific audiences to satisfy specific operational requirements.
• Determines the schedule and milestones of information development projects using project management processes. Working within the project scope and with available resources, ensures efficient and timely delivery and user acceptance.
• Defines standards, rules, and authoring guidelines to produce consistent, repeatable, and easy-to-maintain information products.
• Facilitates teams of operational subject matter experts in the development and delivery of operational publications.
• Assess subject-matter experts and other stakeholders feedback to resolve issues in organization and process.

Job Requirements

Education:

• Graduation with a three (3) year undergraduate degree or an equivalent combination of education, training and experience.

Experience:

• Ten (10) years of experience in information development indicating expertise in the field of technical communication.
• Research, analysis, and development of data for publication.
• Use of plain English and controlled vocabulary as part of an active and consistent writing style.
• Selection and application of the appropriate data presentation and output format for specific users and tasks.
• Operation of software systems required for professional technical publications.
• Development of procedural, reference, or training products.

Knowledge:

• Information development methodologies and standards.
• Presentation, structure and organization of technical information.
• A structured XML publishing tool such as Oxygen.
• Document and revision control in SharePoint.
• Component Content Management Systems.
• DITA XML.
• SharePoint Online.

Abilities:

• Research issues and develop solutions, including gathering and organizing information from multiple sources.
• Effectively plan, organize, and prioritize to meet deadlines.
• Convert complex technical information into clear, concise, plain language.
• Ability to apply the results of the analysis to develop customized information products.

Personal Suitability:

• Persistent in discovering alternative solutions to address complex problems.
• Establish rapport and maintain effective working relationships with colleagues.
• Demonstrate initiative, judgment, reliability, decisiveness, curiosity and tact.
• A motivated self-starter, with effective interpersonal skills, who displays a positive attitude and is service and goal oriented.

Working conditions:

• Work involves sitting for prolonged periods of time while performing tasks on a computer and attending meetings.
• Occasional Travel required.

Flexible work arrangements:

This position is a hybrid position with a minimum – 3 day(s) per week on site.