Technical Account Manager

Join us as a Technical Account Manager

You’ll be our client’s “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.

What you'll do:

• Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products.
• Own the technical relationship with clients, advising them on product capabilities and best practices for product success.
• Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates.
• Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress.
• Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services.
• Partner with Product and Engineering to influence the future roadmap based on client needs.
• Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations.
• Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders.

The skills you'll need:

• Experience in a Technical Account Management role within FinTech, payments, or BaaS.
• Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed.
• Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices.
• Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge.
• Ability to clearly and confidently explain current product capabilities and future roadmap.
• Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals.
• Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures.

Additional experience in the following would be advantageous:

• Experience working in a scale-up environment.
• Understanding of UK banking regulations, KYC/AML, and embedded finance use cases.
• Familiarity with Open Banking standards and cloud-native architecture.

Key skills/competency:

• Client Management
• Project Delivery
• FinTech
• BaaS
• API Integration
• Technical Consulting
• Product Knowledge
• Negotiation
• Microservices
• Regulatory Compliance