Digital Banking Innovation Manager
@ NatWest Group

Hybrid
£85,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXX******* @natwest.com
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Job Details

Overview

Join us as a Digital Banking Innovation Manager at NatWest Group. In this role, you will lead the definition of innovative, human-centred digital solutions designed to enhance customer experience and drive digital transformation across the bank.

What You'll Do

You will shape the bank's future by identifying and implementing groundbreaking digital experience strategies that solve key customer pain points. Act as the digital representative on change programmes and guide stakeholders through user testing, service design, business design, and test and learn methodologies.

Responsibilities

  • Deliver customer-focused digital strategies aligned with business goals.
  • Lead and collaborate with product owners, digital design, and stakeholder teams.
  • Utilize experience-design techniques and human-centred design principles.
  • Drive workshop leadership and digital collaboration across teams.
  • Leverage data and trends to unlock value and build capabilities.

Skills & Requirements

  • Proven history in visual service design and human-centred design.
  • Experience with Agile, lean, and iterative processes.
  • Stakeholder and team management proficiency.
  • Working knowledge of banking products and services.
  • Familiarity with Figma and Adobe Creative Studio.

Key skills/competency

Digital Innovation, Human-centred Design, Service Design, Agile, Lean, Figma, Adobe Creative Studio, Stakeholder Management, User Experience, Data Analysis

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How to Get Hired at NatWest Group

🎯 Tips for Getting Hired

  • Research NatWest Group culture: Review mission, recent news, and reviews.
  • Customize your resume: Align experience with digital innovation roles.
  • Showcase leadership: Highlight project and team management skills.
  • Prepare for interviews: Focus on service design and Agile methodologies.

📝 Interview Preparation Advice

Technical Preparation

Review Agile and lean methodologies.
Practice Figma and Adobe Creative Studio.
Study human-centred design case studies.
Brush up on data analysis techniques.

Behavioral Questions

Describe a time leading design workshops.
Explain your approach to team collaboration.
Discuss handling stakeholder conflicts.
Share a challenge overcoming iterative failures.

Frequently Asked Questions