Digital Banking Innovation Manager @ NatWest Group
placeHybrid
attach_money £85,000
businessHybrid
scheduleFull Time
Posted 13 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @natwest.com
Recommended after applying
Job Details
Overview
Join us as a Digital Banking Innovation Manager at NatWest Group. In this role, you will lead the definition of innovative, human-centred digital solutions designed to enhance customer experience and drive digital transformation across the bank.
What You'll Do
You will shape the bank's future by identifying and implementing groundbreaking digital experience strategies that solve key customer pain points. Act as the digital representative on change programmes and guide stakeholders through user testing, service design, business design, and test and learn methodologies.
Responsibilities
- Deliver customer-focused digital strategies aligned with business goals.
- Lead and collaborate with product owners, digital design, and stakeholder teams.
- Utilize experience-design techniques and human-centred design principles.
- Drive workshop leadership and digital collaboration across teams.
- Leverage data and trends to unlock value and build capabilities.
Skills & Requirements
- Proven history in visual service design and human-centred design.
- Experience with Agile, lean, and iterative processes.
- Stakeholder and team management proficiency.
- Working knowledge of banking products and services.
- Familiarity with Figma and Adobe Creative Studio.
Key skills/competency
Digital Innovation, Human-centred Design, Service Design, Agile, Lean, Figma, Adobe Creative Studio, Stakeholder Management, User Experience, Data Analysis
How to Get Hired at NatWest Group
🎯 Tips for Getting Hired
- Research NatWest Group culture: Review mission, recent news, and reviews.
- Customize your resume: Align experience with digital innovation roles.
- Showcase leadership: Highlight project and team management skills.
- Prepare for interviews: Focus on service design and Agile methodologies.
📝 Interview Preparation Advice
Technical Preparation
circle
Review Agile and lean methodologies.
circle
Practice Figma and Adobe Creative Studio.
circle
Study human-centred design case studies.
circle
Brush up on data analysis techniques.
Behavioral Questions
circle
Describe a time leading design workshops.
circle
Explain your approach to team collaboration.
circle
Discuss handling stakeholder conflicts.
circle
Share a challenge overcoming iterative failures.
Frequently Asked Questions
What does a Digital Banking Innovation Manager at NatWest Group do?
keyboard_arrow_down
How should I tailor my application for NatWest Group?
keyboard_arrow_down
What technical tools are essential for a Digital Banking Innovation Manager at NatWest Group?
keyboard_arrow_down
How important is leadership experience for this role at NatWest Group?
keyboard_arrow_down