5 days ago

Technical Account Manager

NatWest Boxed

Hybrid
Full Time
£90,000
Hybrid

Job Overview

Job TitleTechnical Account Manager
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary£90,000
LocationHybrid

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Job Description

Join us as a Technical Account Manager

You’ll be our Client “first point of contact” for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients.

What You'll Do

  • Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products.
  • Own the technical relationship with clients, advising them on product capabilities and best practices for product success.
  • Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates.
  • Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress.
  • Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services.
  • Partner with Product and Engineering to influence the future roadmap based on client needs.
  • Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations.
  • Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders.

The skills you'll need

  • Experience in a Technical Account Management role within FinTech, payments, or BaaS.
  • Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed.
  • Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices.
  • Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge.
  • Ability to clearly and confidently explain current product capabilities and future roadmap.
  • Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals.
  • Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures.

Additional Experience In The Following Would Be Advantageous

  • Experience working in a scale-up environment.
  • Understanding of UK banking regulations, KYC/AML, and embedded finance use cases.
  • Familiarity with Open Banking standards and cloud-native architecture.

Key skills/competency

  • Technical Account Management
  • FinTech
  • Client Management
  • Project Delivery
  • API Integration
  • Microservices
  • BaaS (Banking as a Service)
  • Product Management
  • Negotiation Skills
  • Banking Regulations

Tags:

Technical Account Manager
FinTech
Client Management
Project Delivery
API
BaaS
Product Management
Microservices
Integrations
Negotiation
Cloud-native
RESTful APIs
White-labelled applications
System integrations
Microservices architecture
Open Banking
Embedded finance
KYC/AML
Banking regulations
FinTech payments

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How to Get Hired at NatWest Boxed

  • Research NatWest Boxed's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand their innovative FinTech environment.
  • Tailor your resume for technical account management: Highlight your experience in FinTech, client delivery, API integrations, and project management to align with NatWest Boxed's Technical Account Manager role.
  • Prepare for client-facing scenarios: Practice articulating complex technical solutions to non-technical stakeholders and demonstrating strong negotiation and problem-solving skills for enterprise clients.
  • Showcase industry knowledge: Be ready to discuss FinTech trends, BaaS models, banking regulations, and your understanding of technical architectures like microservices and RESTful APIs.
  • Network within the industry: Connect with current or past NatWest Boxed employees on LinkedIn to gain insights into their hiring process and company expectations for technical roles.

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