Technical Account Manager
NatWest Boxed
Job Overview
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Job Description
About the Technical Account Manager Role
At NatWest Boxed, we are building something better. We are a high performing team that values inclusivity, diversity, teamwork, and collaboration at every level. This role is based in the United Kingdom and all normal working days must be carried out within the country.
Position Overview
In this role, you will be the client’s first point of contact for Product and Delivery. Working closely with a Customer Success Manager, you will represent the BaaS organisation to our enterprise clients and drive technical and project delivery engagements.
What You'll Do
- Own engagement from Initiation, Launch, to Run of financial products.
- Manage technical relationships and advise on product best practices.
- Drive end-to-end project delivery, including planning and risk management.
- Collaborate with Delivery, Product, Engineering, Operations and Compliance teams.
- Translate business needs into technical requirements and lead design discussions.
- Partner with Product and Engineering to influence future roadmaps.
- Establish governance frameworks and manage client reporting.
The Skills You'll Need
Experience in Technical Account Management within FinTech, payments, or BaaS is essential. You should have exceptional client management skills and the ability to negotiate technical and commercial discussions. A deep understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices is required.
Additional advantageous experience includes work in a scale-up environment, UK banking regulations, KYC/AML, embedded finance use cases, familiarity with Open Banking standards, and cloud-native architecture.
Key Skills/Competency
- Technical Account Management
- Client Engagement
- Project Delivery
- FinTech
- BaaS
- API Integration
- Risk Management
- Product Knowledge
- Technical Design
- Governance
How to Get Hired at NatWest Boxed
- Customize Resume: Tailor your resume to highlight relevant technical expertise.
- Focus on Achievements: Emphasize past successes in client management.
- Research NatWest Boxed: Understand its culture, products, and market position.
- Prepare for Interviews: Practice technical and scenario-based questions.
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