Assistant Office Manager
Nationwide Vision · Phoenix, AZ
- On site
- Full-time
- $55,000 / year
- Phoenix, AZ
Job highlights
- Lead patient-focused teams for successful outcomes.
- Manage daily office operations and patient experience.
- Enforce policies and motivate team members.
- Support Office Manager with coaching and guidance.
- Handle patient and team member inquiries effectively.
About the role
Assistant Office Manager - Laveen, AZ
An Assistant Office Manager is a highly engaged leader that possesses a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal-oriented.
Essential Duties and Responsibilities
- Effective execution of Total Patient Experience (TPE).
- Develop and maintain a good working relationship with doctor/doctors associated with office location.
- Enforce all corporate policies and procedures.
- Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
- Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
- Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
- Handle team member and patient questions in the absence of the Office Manager.
Qualifications
- Previous medical office experience preferred; previous leadership experience strongly preferred.
- Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
- Favorable result on background check as required by state.
- Must be able to provide proof of identity and right to work in the United States.
Education and/or Experience
High school diploma or GED required.
Licenses and Credentials
ABO and NCLE certifications preferred but not required.
Systems and Technology
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.
Physical Requirements
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
Key skills/competency
- Leadership
- Patient Experience
- Office Operations
- Team Motivation
- Problem Solving
- Communication
- Policy Enforcement
- Training
- Customer Service
- Medical Office Management
Skills & topics
- Assistant Office Manager
- Medical Office Management
- Patient Experience
- Team Leadership
- Office Operations
- Customer Service
- Healthcare Administration
- Microsoft Office
- Laveen
- Arizona
How to get hired
- Tailor your resume: Highlight leadership and medical office experience.
- Craft a strong cover letter: Emphasize patient focus and business acumen.
- Prepare for interviews: Be ready to discuss leadership and problem-solving.
- Showcase technical skills: Mention proficiency in Microsoft Office Suite.
- Follow instructions: Submit your application only through the website.
Technical preparation
Master Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).,Familiarize yourself with medical office software.,Practice managing supply inventory systems.,Review patient flow and scheduling best practices.
Behavioral questions
Describe a time you led a team effectively.,How do you handle difficult patient situations?,Explain how you motivate team members.,Share an experience enforcing company policies.
Frequently asked questions
- What is the primary focus for an Assistant Office Manager at Nationwide Vision?
- The primary focus for an Assistant Office Manager at Nationwide Vision is to develop a patient-focused, goal-oriented team and ensure the effective execution of the Total Patient Experience (TPE) within the medical office.
- What qualifications are preferred for the Assistant Office Manager role at Nationwide Vision?
- Previous medical office experience and, more importantly, previous leadership experience are strongly preferred for this role. A minimum of one year in a customer-facing position is also required, or an equivalent combination of education and experience.
- What technical skills are necessary for the Assistant Office Manager position?
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is essential for this role. These tools will be used for daily operations, communication, and managing office tasks.
- What are the physical demands of an Assistant Office Manager at Nationwide Vision?
- The role requires frequent walking, sitting, and standing, along with regular bending, stooping, and reaching. Employees must be able to lift up to 25 lbs and have strong fine motor skills for typing and using technology. Full visual and auditory acuity is also necessary.
- How should I apply for the Assistant Office Manager position at Nationwide Vision?
- You should submit your resume directly through the website. Please do not contact the office directly. For application assistance, you may contact (636) 227-2600.
- Does Nationwide Vision require a background check for Assistant Office Manager candidates?
- Yes, a favorable result on a background check is required, as mandated by state regulations, for candidates applying for the Assistant Office Manager position.
- What is the minimum education required for the Assistant Office Manager role?
- A high school diploma or GED is the minimum education requirement for the Assistant Office Manager position at Nationwide Vision.