Communications Delivery Specialist @ Nationwide Building Society
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About the Role
The Communications Delivery Specialist role at Nationwide Building Society is part of a dedicated team responsible for writing, designing, and producing millions of essential Legal, Regulatory and Mandatory communications each year. This role is designed to ensure our customer communications are clear, compliant, and impactful.
What You Will Do
You will collaborate with product and process owners to drive customer communications that meet high quality and compliance standards:
- Create tailored communications across paper, digital, SMS, push and video channels.
- Transform complex data into clear, customer-friendly messages.
- Develop detailed briefing documentation for technical teams.
- Implement robust quality assurance processes during build, test, and approval phases.
- Contribute to a project aimed at uplifting current communications to new standards, transitioning into day-to-day operations post-2026.
About You
You bring a blend of technical and interpersonal skills, a passion for clarity, and a focus on customer experience. Key attributes include:
- Experience in stakeholder engagement and feedback negotiation.
- An understanding of data-driven communications.
- A calm and proactive approach in fast-paced environments.
- Familiarity with modern communications techniques and tools (e.g., OpenText, Quadient, Adobe Workfront) is a plus.
Working Arrangements
Nationwide Building Society offers hybrid working solutions with required presence at the Swindon or Bournemouth office for 2 days a week (or 40% if part time). Flexibility is encouraged to support optimal performance.
Employee Benefits
Nationwide offers a range of extras, including:
- 25 days holiday (pro rata)
- Fully funded private medical insurance from January 2026
- A generous personal pension scheme
- An annual performance-related bonus
- Training and career progression opportunities
- Wellbeing support and paid volunteering days
Key Skills/Competency
- Communications
- Design
- Stakeholder Engagement
- Data Analysis
- Quality Assurance
- Templating
- CCM Technology
- Briefing Documentation
- Hybrid Working
- Regulatory Compliance
How to Get Hired at Nationwide Building Society
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to reflect communications and design skills.
- Research Nationwide Building Society: Understand their customer-first mission and values.
- Highlight technical expertise: Emphasize data, templating, and CCM knowledge.
- Prepare detailed examples: Showcase collaboration and quality assurance successes.