Sales Associate - Optical

@ National Vision

Company Description

Eyeglass World is part of National Vision, one of the largest optical retailers in the United States. With over 100 locations, Eyeglass World offers eye exams, contact lenses, eyeglasses, sunglasses and protective eyewear. The brand prides itself on affordable prices and same-day service via in-store labs.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. Our team of talented opticians and associates deliver superb customer service, ensuring excellence in every interaction.

Job Description - Sales Associate - Optical

Responsibilities include greeting customers warmly, meeting sales objectives, and maintaining awareness of same day service using the "Ready When Promised" production board. The role involves ensuring timely delivery of quality products, handling customer phone calls as per protocol, and managing customer service complaints effectively. You will also be tasked with tracking order statuses and following up on delays, managing intra-web functions including cancelled jobs and backorders, and replenishing inventory as needed.

• Assist with dispensing eyeglasses and contact lenses (when permitted by state law).
• Participate in insertion and removal training of contact lenses under management direction.
• Maintain store cleanliness and visual merchandising standards.
• Adhere to inventory control and loss prevention procedures.

Qualifications

Previous retail experience is preferred but not required. Candidates should demonstrate effective interpersonal skills, strong customer service, and the ability to present and sell eyeglass features and specialty lenses. A willingness to learn optical knowledge and the ability to work on your feet for 6-8 hours is necessary. Teamwork and adherence to store policies are essential.

Benefits & Additional Information

Enjoy Sundays off as the store is closed every Sunday. Compensation is competitive with bonus potential plus a comprehensive benefits package that includes health and dental insurance, 401k with company match, paid time off, company holidays, parental leave, an employee eyewear discount, and more. Opportunities for professional growth are supported through training programs and internal promotions.

Key skills/competency

• Customer Service
• Sales
• Optical Knowledge
• Retail
• Inventory Management
• Visual Merchandising
• Communication
• Training
• Compliance
• Teamwork