Technology and Innovation Manager

About the Role

As an Assistant Manager/Manager in the Technology and Innovation Department at the National Arts Council (NAC), you will play a pivotal role in driving internal digital adoption initiatives across NAC. You will implement NAC's long-term digital adoption strategy to develop NAC into a digitally mature organization. This role requires a blend of digital transformation expertise, change management skills, stakeholder engagement capabilities, and strong analytical abilities to drive successful digital adoption across the organization.

What You Will Be Working On

You will focus on internal digitalization initiatives:

• Collaborate with NAC departments to identify problem statements or pain points in staff's workflows and processes that can be digitally enhanced to streamline operations, reduce manual effort, and improve productivity.
• Identify use cases with potential for digital enhancement through discovery sessions with departments.
• Develop and lead use case development, including planning and execution of initiatives (e.g., testing, pilots) to introduce digital tools and solutions.
• Provide guidance and support during testing, pilots, and subsequent implementation and roll-out phases.

What We Are Looking For

The ideal candidate should possess:

• Knowledge of Digital Transformation and digitalization-related fields is advantageous.
• Preferably 1-3 years of working experience in digital transformation, change management, or technology-related fields. Entry-level applicants are welcomed if they demonstrate key competencies.
• Understanding of digital transformation principles and best practices for driving internal digital adoption and managing organizational change.
• Experience in stakeholder engagement across departments to identify needs, co-create solutions, and drive adoption.
• Strong analytical and problem-solving skills to interpret survey results, identify gaps, and translate insights into actionable strategies.
• Experience in project and event management, particularly in planning and executing engagement initiatives such as events, workshops, and digital pilots.
• Excellent communication, facilitation, and training skills with strong written and verbal abilities to develop toolkits, guides, and deliver presentations or training.
• Ability to work effectively with different departments with varying levels of digital readiness and priorities.
• Experience in managing organizational change and driving sustained digital adoption.
• Proficiency in data analysis tools and the Microsoft Office suite.
• Passion for digital innovation and a keen interest in exploring how technology can enhance workplace productivity and employee experience.

Requirements and expectations vary based on the level of the position (Assistant Manager/Manager/ Senior Manager) applied for. The role/position offered will be commensurate with experience and relevant skills.

Key Skills and Competencies

• Digital Transformation
• Change Management
• Stakeholder Engagement
• Project Management
• Process Improvement
• Digital Adoption
• Data Analysis
• Problem-Solving
• Communication Skills
• Innovation