Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Primary Responsibilitiaes

● Lead technical aspects of pre-sales and customer discovery conversations, focusing on EHR integrated digital engagement solutions and clinical care pathway optimizations
● Provide pre-sales technical support to Sales team
● Manage technical responses for RFPs, RFIs, security assessments, and other requests
● Provide technical scoping, implementation, and success during initial pilot phases
● Act as a liaison between Sales, Product, Engineering, EHR and other internal teams
● Contribute to product strategy based on market insights and customer feedback

Qualifications

EHR analyst experience (Epic EHR certification desired)
BA/BS university degree in technical discipline
6 years of experience in technical pre-sales roles
Strong problem solving ability
Selling to customer needs
Refined presentation skills to variety of audiences (both technical and non-technical)
Excellent written and verbal communication
Proven requirements analysis
General programming skills (desired)

Knowledge, Skills, and Abilities

Experience with EHR systems (Epic, Athena, etc.) and HIPAA security protocols
Background knowledge of genetic testing, NGS, and bioinformatic analysis preferred
Familiarity with SQL, JSON, Snowflake, AWS, HL7
Technical Expertise: Understanding of product's technical aspects; Explains complex concepts simply; Stays current with industry trends and competing technologies
Solution-Oriented Mindset: Quickly grasps customer needs and crafts tailored solutions
Creatively overcomes objections and demonstrates product value
Excellent Communication: Articulates technical concepts clearly to diverse audiences
Comfortable presenting to C-level executives and engineering/IT teams
Collaborative Team Player: Works effectively with sales, product, engineering, EHR, and compliance teams
Facilitates smooth inter-departmental communication to drive deals forward
Customer-Centric Approach: Prioritizes customer needs, builds trust and long-term relationships
Provides exceptional pre-sales support and ensures smooth post-sales transitions
Adaptability: Thrives in fast-paced environments, quickly adapting to new technologies, sales strategies, and customer requirements
Problem-Solving Skills: Identifies and resolves complex technical issues during sales process
Thinks on feet during customer interactions and demos.
Strategic Thinking: Understands broader business impact of technical decisions
Contributes valuable insights to product strategy based on market trends and customer feedback (VOC)

Physical Demands & Work Environment

Duties are typically performed in an office setting and/or in the field
Ability to use a computer keyboard, communicate over the telephone and read printed materials
Duties may require working outside normal working hours (evenings and weekends) at times
Travel up to 50% to meet with customer and team members

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$120,000—$180,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page

Senior Sales Engineer

About the role

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