Clinical Reimbursement Assistant
Natera
Job Overview
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Job Description
Clinical Reimbursement Assistant at Natera
The Clinical Reimbursement Assistant at Natera supports the Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Reimbursement Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review.
This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.
Primary Responsibilities
Case & Product Support
- Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
- Flag missing or incomplete documentation for follow-up
- Assist with assembling documentation packets for prior authorization, claims, or appeals submission
- Maintain accurate case documentation within internal systems
Medical Records Coordination
- Send and track medical record requests
- Monitor case pipelines to ensure required documentation is received
- Update internal systems to reflect record status and next steps
- Meet defined daily/weekly task metrics related to record requests and case movement
Project & Outreach Support
- Support provider and patient outreach initiatives related to documentation or required forms
- Assist with tracking outreach efforts and responses
- Contribute to internal projects focused on operational improvement and workflow efficiency
Across All Functions
- Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams
- Participate in team meetings and process improvement initiatives
- Maintain accurate documentation and compliance with HIPAA/PHI standards
Qualifications
Required
- High School Diploma or equivalent
- Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience
- Strong attention to detail and organizational skills
- Ability to read and interpret medical documentation
- Comfort working in a data-driven, process-oriented environment
Preferred
- Academic background in genetics or healthcare-related discipline
- Experience working with medical records, healthcare documentation, or insurance workflows
- Familiarity with Salesforce and Google Workspace
Knowledge, Skills, And Abilities
- Strong written and verbal communication skills
- Ability to manage multiple cases and priorities simultaneously
- High level of accuracy and attention to detail
- Comfort learning new systems and workflows
- Demonstrated initiative and willingness to learn
- Ability to work independently in a remote environment
Growth & Development
This role offers exposure to genetic testing operations, healthcare reimbursement strategy, cross-functional billing workflows, data tracking, and operational process improvement. Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Reimbursement Assistant role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine.
If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply!
Key skills/competency
- Reimbursement
- Medical Records Management
- Genetic Testing
- HIPAA Compliance
- Case Coordination
- Documentation
- Data Entry
- Cross-functional Collaboration
- Healthcare Operations
- Attention to Detail
How to Get Hired at Natera
- Research Natera's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align with their vision.
- Tailor your resume: Highlight experience in medical documentation, genetics, or healthcare operations, emphasizing attention to detail and organizational skills.
- Showcase relevant skills: Prepare to discuss your ability to interpret medical records, manage data, and ensure HIPAA compliance in a fast-paced, remote environment.
- Prepare for interview questions: Anticipate questions about collaboration, problem-solving, learning new systems, and handling sensitive health information.
- Demonstrate initiative: Emphasize your eagerness to learn and grow within healthcare operations and genetic reimbursement strategy during your application.
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