Clinical Assistant

Clinical Assistant at Natera

Natera is seeking a dedicated Clinical Assistant to support our Genetic Counseling team. This role is crucial in facilitating data collection, acting as a liaison across departments, and contributing to product enhancements and academic submissions. If you are organized, detail-oriented, and passionate about supporting genetic testing initiatives, we encourage you to apply.

Position Summary

The Clinical Assistant I supports the Genetic Counseling team by collecting follow-up data, serving as a liaison between other departments, and assisting with product improvements, abstract submissions and student rotations.

Primary Responsibilities

• Communicates directly with Shipping, Sample Accessioning, Customer Support, and lab teams to: Troubleshoot issues, verify samples, streamline processes and serve as a liaison between these teams and the genetic counselors
• Assist with data collection for internal projects/ product development and abstracts, and provide review/edits for authored abstracts
• Participates in team meetings
• Coordinates student rotation schedules
• Review incoming referrals and request additional documentation/clarification when needed
• Request and track sample collection kits and answer patient questions regarding samples
• Update internal databases regarding test development progress and make notes in LIMS case ‘notes’ for each patient or provider contact
• Collect transfer and pregnancy outcome data from clinics and patients
• Assist genetic counselors in answering questions from clinics and customer support
• Coordinate record release requests from patients
• Assist GCs in obtaining applications and tracking licensure in each state.

This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. Employee must pass post offer criminal background check.

Qualifications

• High School Diploma (required)
• BA/BS in biology, allied health, or science related field (strongly preferred)
• Will consider candidates in pursuit of four-year bachelor’s degree program provided they meet required education requirements and at least 2-3 years professional work experience in biotech, life sciences, or related industry

Knowledge, Skills, And Abilities

• Experience with Microsoft Excel, Google mail and Google Documents
• Excellent organization and attention to detail

Our Opportunity

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

What We Offer

• Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits.
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more.
• We also offer a generous employee referral program!

Key skills/competency

• Data Collection
• Interdepartmental Communication
• Customer Support Liaison
• Process Improvement
• Troubleshooting
• HIPAA Compliance
• Database Management
• Organizational Skills
• Attention to Detail
• Student Coordination