Technical Onboarding Specialist

Job Overview

The Technical Onboarding Specialist is responsible for onboarding new and existing customers onto the Nasdaq Trade Surveillance Software as a Service (SaaS). This role involves managing customer and internal stakeholder relationships, performing hands-on technical integration, and conducting data testing to ensure a smooth onboarding process. You can expect an autonomous, fast-paced environment where your results are recognized, and you have daily opportunities to learn, grow, and make a global impact.

Responsibilities

Client Engagement:

• Conduct regular meetings with customers from post-sales to go-live.
• Establish strong relationships with key stakeholders to ensure customer satisfaction and retention.
• Prepare and deliver tailored project plans to customers.
• Comprehend and explain Nasdaq Data Specifications to customers.
• Understand client requirements and draft change requests to best suit their needs.

Implementation:

• Assist customers with data mapping and exchange-specific queries.
• Perform data quality tests on customer data and resolve issues collaboratively.
• Set up application configurations based on customer requirements and data quality.
• Prepare customer sign-off documents and manage go-live activities post-UAT.
• Implement changes as per change request documents and perform necessary testing.

Team Coordination:

• Collaborate with functional analysts, sales, support, and development teams for smooth onboarding.
• Work with customers and functional analysts on requirement gathering, analysis, and drafting change requests.

Planning and Reporting:

• Provide weekly project status reports to internal and external stakeholders.

Requirements

• In-depth expertise in Capital Markets, UNIX, and Customer Management.
• Minimum three years of experience in the Capital Markets domain (Equities, Futures, Options, etc.).
• Minimum three years of experience with Unix/Linux commands (basic to advanced).
• Understanding of OTC markets (Forex, Fixed Income, etc.).
• Understanding of trading protocols like FIX, Omnet.
• Prior experience with version control tools like GIT.
• Understanding of regular expressions.
• Excellent communication and professional skills at all levels.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Outstanding customer management and negotiation skills.
• Degree in Computer Science or equivalent work experience.
• Certification and effectiveness in desktop project management tools, including Excel.

Key skills/competency

• Technical Onboarding Specialist
• SaaS
• Capital Markets
• UNIX/Linux
• Data Mapping
• Customer Management
• Project Management
• FIX Protocol
• GIT
• Excel