Senior Analyst - Client Managed Services - Business Services
Nasdaq · Mumbai Metropolitan Region
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- On site
- Full-time
- $100,000 / year
- Mumbai Metropolitan Region
Job highlights
- Provide first-line functional support for Calypso.
- Troubleshoot and resolve client-reported issues.
- Implement software solutions and system configurations.
- Analyze root causes and propose solutions.
- Collaborate with global Nasdaq and client teams.
About the role
Senior Analyst - Client Managed Services - Business Services
Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive you forward, this is the place for you!
Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner.
We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets.
What We Offer:
- Join the Client Services organization, providing Cloud clients with secure and reliable services around Calypso solution since 2008.
- Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application.
- Our clients and team are based around the globe, and demand for Cloud Managed Services is growing fast.
Roles & Responsibilities:
As a Senior Analyst - Client Managed Services - Business Services, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries.
- Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc.
- Investigate operational issues reported by Client’s users.
- Suggest how to resolve an issue and how to prevent its reoccurrence.
- Provide advice relating to Client implementation of Calypso.
- Following approval, make changes to functional configuration of the system.
- Check the execution (success, failures) of scheduled tasks.
- Supervise the exceptions related to real-time interfaces.
- Analyse & identify the root cause of failures/exceptions and detail the possible solutions.
- Proactively look for ways to improve customers usage of the application.
- In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed.
- Prioritise for the deployment of a hotfix into a test environment.
- Perform pre-validation testing of hotfixes or config changes in Client’s test environment.
Minimum Qualifications:
- Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.
- Excellent verbal and written communication skills in English.
- Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.
- P&L reporting, including attribution and key concepts.
- Understanding of Risk, Pricing, analytics Front and Back-office reporting.
- Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data.
- At least 3 years of experience in the capital markets sector (Business Analyst, Operations).
Preferred Qualifications:
- CFA, IMC or CISI qualified or other post-graduate finance qualification.
- Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification).
- Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp.
- Proficiency using Bloomberg Terminal.
- Market data sources (e.g. Bloomberg SAPI, Data License).
- Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft.
- Knowledge of regulations impacting investment banks and asset managers.
- Advanced Excel skills.
As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.
Come as you are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
About Nasdaq:
Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.
To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.
Key skills/competency:
- Calypso
- Financial Products
- Capital Markets
- Business Analysis
- Client Support
- Issue Resolution
- Functional Configuration
- Risk Management
- Settlement Processing
- P&L Reporting
Skills & topics
- Senior Analyst
- Client Managed Services
- Business Services
- Calypso
- Financial Services
- Capital Markets
- Business Analyst
- Functional Support
- Issue Resolution
- Software Solutions
How to get hired
- Tailor your resume: Highlight your Calypso, capital markets, and financial product experience. Quantify achievements where possible.
- Craft a strong cover letter: Emphasize your problem-solving skills and client-facing experience, aligning with Nasdaq's innovative culture.
- Prepare for technical questions: Brush up on financial products, P&L reporting, settlement processing, and risk concepts.
- Demonstrate behavioral fit: Showcase your communication, collaboration, and proactive approach during interviews.
- Research Nasdaq: Understand their mission, values, and recent market innovations to show genuine interest.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Senior Analyst - Client Managed Services - Business Services at Nasdaq?
- The primary responsibilities include providing first-line functional support for Calypso, troubleshooting and resolving client-reported issues, implementing software solutions, analyzing root causes of failures, and collaborating with both internal Nasdaq teams and external clients globally.
- What technical skills are essential for this role at Nasdaq?
- Essential technical skills include a strong understanding of financial products (Fixed Income, Derivatives, FX, etc.), P&L reporting, risk and pricing concepts, settlement processing, and trade lifecycle events. Knowledge of the Calypso system is highly advantageous.
- What is the expected educational background for this Nasdaq position?
- A Master's degree in Finance, Mathematics, Business, Computer Science, or IT is required. Additionally, professional qualifications like CFA, IMC, or CISI are considered beneficial.
- How much experience is needed to be considered for the Senior Analyst role at Nasdaq?
- A minimum of 3 years of experience in the capital markets sector, specifically in roles like Business Analyst or Operations, is required for this position.
- Does Nasdaq provide training for the Calypso system in this role?
- Yes, Nasdaq provides Calypso training for this role, and candidates are expected to pass their Calypso certification, indicating a commitment to developing expertise in this area.
- What is the application and selection process like for the Senior Analyst position at Nasdaq?
- The selection process is ongoing. Applications should be submitted in English as soon as possible. Nasdaq aims to respond to candidates within 2-3 weeks.
- Is Nasdaq an equal opportunity employer and what is their stance on accommodations?
- Yes, Nasdaq is an equal opportunity employer and encourages applications from all qualified candidates. They are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process.
- What is the work environment like for the Client Managed Services team at Nasdaq?
- The Client Managed Services team operates within Nasdaq's technology center in India, providing secure and reliable services for Calypso solutions to a global client base. The demand for these services is growing rapidly, suggesting a dynamic and expanding team environment.