Analyst - IT Support
@ Nasdaq

Toronto, ON
$90,000
On Site
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @nasdaq.com
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Job Details

Overview

Nasdaq is seeking an Analyst - IT Support who will report to the Sr. Manager – IT Support. In this role, you provide technical support to staff to resolve a variety of technical issues involving hardware, software, and peripherals.

What You Will Do

  • Deploy and troubleshoot end user devices including Mac, Windows, iOS, and Android.
  • Track and resolve IT trouble tickets in various ticketing systems.
  • Support and troubleshoot end user software issues.
  • Administer systems for end-user accounts and application access.
  • Oversee and maintain local inventory of IT assets.

What You Will Bring

A degree in Computer Science, Information Systems or a related discipline and at least 1+ year in IT support experience. You should be a team player, a great communicator, and comfortable with tools like JAMF, OKTA, Azure, Office 365, Zoom, and Remedy ITSM.

Come as You Are

Nasdaq is an equal opportunity employer, encouraging applications from all qualified candidates. Reasonable accommodation is provided to individuals with disabilities to participate in the job process.

Key skills/competency

  • Technical Support
  • IT Troubleshooting
  • Hardware
  • Software
  • Asset Management
  • End-user Support
  • JAMF
  • OKTA
  • Azure
  • Teamwork
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How to Get Hired at Nasdaq

🎯 Tips for Getting Hired

  • Customize Resume: Tailor your resume to Nasdaq's IT needs.
  • Highlight Experience: Emphasize hands-on technical support roles.
  • Practice Tools: Get familiar with JAMF, OKTA, and Azure.
  • Research Nasdaq: Understand Nasdaq's culture and global impact.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting techniques for hardware and software.
Practice resolving IT tickets in simulated environments.
Study end-user device deployment procedures.
Familiarize with JAMF, OKTA, and Azure fundamentals.

Behavioral Questions

Describe a challenging technical issue resolved as a team.
Explain how you manage cross-team communication effectively.
Detail a situation requiring quick problem resolution.
Discuss time zone collaboration experiences.

Frequently Asked Questions