Manager, Geophysics and Customer Experience

Manager, Geophysics and Customer Experience

Reports To: Director, Global Operations

Based In: Ottawa, ON

Term: Full Time

About Nanometrics

With 40 years of seismic technology and industry application experience, Nanometrics is a global, award-winning company providing monitoring solutions and equipment for studying artificial and natural seismicity. From mission-critical seismic arrays, tsunami and early earthquake warning systems in over 90 countries across the globe to induced seismicity monitoring in the energy sector, we specialize in full-service, integrated solutions. This includes turnkey seismic networks, industry-leading precision instrumentation, complete data processing, analysis services, and software applications.

At Nanometrics, we proudly cultivate a culture of innovation, collaboration, and excellence, driving a global impact with cutting-edge technology, all while upholding our core values: mission-driven focus, customer obsession, intentional innovation, and unwavering commitment to excellence.

About the Role

This is an exciting opportunity for a motivated and experienced leader with skills in Customer Experience and Data as a Service offerings. Reporting to the Director Global Operations, this leader will play a key role in processing passive seismic data, evaluating the data and results, and effectively owning the relationship and communication with customers.

The Manager, Geophysics and Customer Experience, will lead a team of analysts and technical specialists responsible for seismic data processing, engineering seismology consulting, and client deliverables. This role combines strategic customer experience leadership with operational and technical oversight, ensuring exceptional service delivery, team performance, and continuous process improvement. The Manager will act as the primary technical liaison for clients, drive cross-functional collaboration, and advance both internal and external stakeholder satisfaction.

Responsibilities

People Leadership

• Build a culture of consistent and positive customer interactions across all touchpoints through leadership and mentoring.
• Lead the collaboration with cross-functional teams to enhance customer satisfaction.
• Build, lead, and retain high-functioning teams across Geophysics and Customer Experience.

Customer Experience

• Analyze customer feedback and data to identify improvement opportunities.
• Own customer experience metrics and provide actions based on outcomes.
• Develop and lead initiatives to create long-term relationships with clients by managing and interpreting their requirements.

Geophysical Technical Support

• Ensure contextualization for seismic data as applies to specific industry verticals (e.g., oil and gas, mining, critical infrastructure, new energies).
• Manage data delivery and project budgets, ensuring on-time and on-budget delivery.
• Own quality management of technical deliverables in the Geophysics space.

Sales / Business Development / Product Management

• Partner with Product Management to ensure operationalization of feature requests and product enhancements.
• Contribute to market awareness of our products and industry experience by communicating features and benefits effectively.
• Define a standardized communication strategy.
• Collaborate with cross-functional teams to enhance customer satisfaction.
• Support sales with team engagement in technical presentations, reviews, and proposal support.

Requirements

• Bachelor’s or Master’s degree in Geophysics, Seismology, Earth Sciences, or related field; advanced technical knowledge preferred.
• Minimum 5 years of experience as a proven leader in a service delivery environment, leading technical teams and managing complex, client-facing projects.
• Proven track record in delivering operational excellence while ensuring a strong customer experience.
• Experience with tool development, workflow optimization, and operational process improvements.
• Understanding of markets and trends, competitive landscape, industry product offerings, and customer challenges.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to mentor and develop staff while fostering a high-performance, collaborative team culture.
• Goal-oriented with a focus on results for the customer.
• Team player with strong problem-solving skills.
• Keen attention to detail.
• High level of ethics and integrity.

Assets

• Familiarity with industry-specific applications such as oil and gas, mining, critical infrastructure, or new energies.
• Experience leading consulting engagements and managing client relationships.
• Demonstrated ability to drive innovation and process improvements in a technical operations environment.

Why Nanometrics?

• Global Leader: Join a Canada's Best Managed Companies Platinum Club winner and a global leader in seismic solutions.
• Work that Matters: Be part of a company committed to sustainable growth while making a global impact with work that is essential now and in the future.
• Flexible Hybrid Work: Benefit from a flexible hybrid model (3 days in-office minimum: Tuesday, Wednesday, Thursday).
• Generous Time Off: Start with a minimum of 3 weeks vacation, plus paid sick days and a company-wide holiday shutdown.
• Day-One Benefits Coverage: Company-paid Health & Dental Benefits start from day one.
• Wellness Support: Utilize a Health Spending & Wellness Account for various services (e.g., gym memberships, personal trainers).
• Financial Future: Benefit from an RRSP contribution matching program, a new TFSA option, and a corporate bonus program.
• Collaborate with the Best: Work and learn alongside high-performing teams and industry top minds.
• Grow your career with us: Invest in your development through ongoing learning opportunities, including unlimited access to Udemy Business.
• Passionate & Fun Team: Enjoy a passionate team culture with regular social activities.

Salary Information

The expected salary range for this position is $120,000 to $155,000, plus a corporate discretionary bonus. Salary is determined by individual skills, competencies, and experience.

Nanometrics may employ AI to analyze applications and identify qualified candidates, supporting human decision-making. Nanometrics is an equal opportunity employer committed to diversity and inclusion. For accommodation during the recruitment process, please reach out to careers@nanometrics.ca.

Key skills/competency

• Geophysics
• Customer Experience
• Seismic Data Processing
• Team Leadership
• Service Delivery
• Client Relationship Management
• Operational Excellence
• Technical Support
• Product Management
• Stakeholder Management