Fraud Assist Analyst
@ NAB

Melbourne, Victoria, Australia
A$80,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXX******* @nab.com.au
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Job Details

Overview

Join NAB as a Fraud Assist Analyst on a 12 Month Fixed Term Contract starting December 2025. You will be part of an inclusive team in a hybrid working environment at a convenient location (700 Bourke Street, Docklands).

Role Responsibilities

In this role, you will:

  • Handle up to 40 inbound calls from customers affected by fraud.
  • Provide accurate information regarding NAB's processes and products.
  • Offer empathetic support to vulnerable customers and de-escalate challenging situations.
  • Work a rotating roster Monday to Sunday (10am – 10pm) with an initial full-time office requirement for the first 12 weeks.

What We Value

NAB is customer obsessed and values inclusion, innovation and strong customer relationships. We foster an environment where every colleague's unique background is respected and celebrated.

Next Steps

After submitting your application, complete the online assessment and digital interview. Successful candidates will attend an Assessment Centre on Wednesday 6th November.

Key skills/competency

Fraud, Customer Service, Inbound Calls, Empathy, Resilience, De-escalation, Assessment, Hybrid, Rotation, Inclusion

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How to Get Hired at NAB

🎯 Tips for Getting Hired

  • Research NAB's culture: Study NAB values, missions, and recent news.
  • Customize your resume: Highlight customer service and fraud support experience.
  • Prepare for assessments: Practice online assessments and situational interviews.
  • Show empathy: Emphasize de-escalation and communication skills in your application.

📝 Interview Preparation Advice

Technical Preparation

Review call handling software basics.
Practice using CRM systems.
Understand fraud detection protocols.
Familiarize with assessment test formats.

Behavioral Questions

Describe conflict de-escalation experiences.
Explain past customer service challenges.
Outline teamwork handling difficult calls.
Discuss handling high call volumes.

Frequently Asked Questions