Fraud Assist Analyst

Overview

Join NAB as a Fraud Assist Analyst on a 12 Month Fixed Term Contract starting December 2025. You will be part of an inclusive team in a hybrid working environment at a convenient location (700 Bourke Street, Docklands).

Role Responsibilities

In this role, you will:

• Handle up to 40 inbound calls from customers affected by fraud.
• Provide accurate information regarding NAB's processes and products.
• Offer empathetic support to vulnerable customers and de-escalate challenging situations.
• Work a rotating roster Monday to Sunday (10am – 10pm) with an initial full-time office requirement for the first 12 weeks.

What We Value

NAB is customer obsessed and values inclusion, innovation and strong customer relationships. We foster an environment where every colleague's unique background is respected and celebrated.

Next Steps

After submitting your application, complete the online assessment and digital interview. Successful candidates will attend an Assessment Centre on Wednesday 6th November.

Key skills/competency

Fraud, Customer Service, Inbound Calls, Empathy, Resilience, De-escalation, Assessment, Hybrid, Rotation, Inclusion