Technology Services Director

Technology Services Director

As the Technology Services Director, you will provide strategic leadership for enterprise information, technology, and security functions, setting the direction for digital platforms and operational technology aligned with organizational priorities.

You will be responsible for leading and managing technology teams, including workforce planning, performance management, and staff development. This role also involves overseeing annual budgets, forecasting, and financial stewardship for technology services to ensure the reliable, secure, and resilient delivery of all technology and information systems.

A key aspect of this position is building trusted relationships with executive leadership and senior business stakeholders, acting as a senior advisor on technology risk, cyber protection, and operational resilience. You will establish and promote strong cybersecurity awareness and governance practices, leading technology risk assessments and ensuring mitigation plans are implemented effectively.

Operational duties include directing procurement activities, managing external service providers and consulting partners, and overseeing day-to-day operations such as user support, infrastructure, networks, applications, and security. You will lead the delivery of enterprise platforms supporting customer engagement, content, identity, and collaboration, ensuring technology solutions align with enterprise architecture principles and long-term roadmaps.

The role requires applying structured project delivery and system development practices across initiatives, prioritizing them based on business value, risk exposure, capacity, and delivery timelines. You will contribute to corporate planning, reporting, and operational strategy, ensuring compliance with security, privacy, and governance requirements.

Finally, the Technology Services Director will evaluate emerging technologies, recommend practical and scalable solutions, and foster a service-oriented, customer-focused culture across the technology organization. Sound judgment and maintaining strict confidentiality in all sensitive matters are paramount.

Key Skills/Competency

• Strategic Technology Leadership
• Cybersecurity & Risk Management
• IT Operations Management
• Budget & Financial Stewardship
• Team & Workforce Development
• Enterprise Architecture Principles
• Project & Program Delivery
• Vendor & Partner Management
• Stakeholder Engagement
• Compliance & Governance