Technical Support and Customer Service Associate @ Myticas Consulting
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About the Role
Myticas Consulting is seeking a Bilingual (Spanish/English) Technical Support and Customer Service Associate to join our client’s Personal Support Center (PSC) team. This role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment.
What You’ll Do
You will:
- Provide Tier 1 technical support for software, hardware, and connectivity issues
- Assist with password resets, software installations, VPN setups, and general troubleshooting
- Escalate complex issues to senior team members when necessary
- Maintain clear, professional communication in both Spanish and English
- Manage support requests via phone, email, and chat simultaneously
- Accurately log cases in tools like ServiceNow and Zendesk
What We’re Looking For
We need someone who is fluent in Spanish and English (written and spoken), possesses strong customer service and communication skills, can quickly adapt to new tools and systems, is team-oriented, and is flexible with shift schedules (1st or 2nd shift).
Why Join Us
You will receive hands-on training and mentoring, have access to a robust internal knowledge base, collaborate with tech experts and leadership, and work in a supportive team environment that encourages growth.
Key skills/competency
- Bilingual
- Technical support
- Troubleshooting
- Customer service
- ServiceNow
- Zendesk
- Communication
- Password reset
- VPN setup
- Team-oriented
How to Get Hired at Myticas Consulting
🎯 Tips for Getting Hired
- Research Myticas Consulting: Understand the company and its culture.
- Tailor your resume: Highlight bilingual and tech support skills.
- Prepare examples: Demonstrate troubleshooting and customer service.
- Practice common interviews: Focus on technical and behavioral questions.