Senior CX Cloud Consultant
@ Mythics, LLC

Hybrid
$150,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @mythics.com
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Job Details

Overview

Mythics seeks an experienced Senior CX Cloud Consultant with extensive expertise in Oracle CX Cloud and Oracle Mobile Application Framework. This hands-on role focuses on enhancing existing customer landscapes and working closely with clients through routine reviews and solution implementation.

Responsibilities

  • Serve as the senior developer for Oracle Service Cloud (OSvC) by leading design, development, and technical solution implementation.
  • Own and deliver technical features, enhancements, and user stories aligned to business objectives.
  • Evaluate proposed changes and recommend scalable, efficient solution improvements.
  • Lead technical workshops, demonstrations, and collaborative working sessions.
  • Prepare, maintain, and review detailed system documentation and user guides.
  • Monitor performance and provide data-driven insights through reporting and dashboards.
  • Enhance and maintain mobile applications using Oracle MAF for iOS and Android.
  • Continuously assess client operations and recommend customer experience best practices.

Qualifications

Applicants should have a Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience with 10+ years in hands-on Oracle Service Cloud development. A proven track record delivering full OSvC implementations, strong design and integration skills, proficiency in SOAP and REST APIs, and familiarity with Oracle Mobile Application Framework are required. Oracle Service Cloud certification is preferred.

Knowledge, Skills, and Abilities

  • Expertise in OSvC components including Agent Desktop, Workspaces, CPM, and Chat widget customization.
  • Strong skills in business process analysis, system integration, and technical troubleshooting.
  • Experience integrating OSvC with middleware, COTS platforms, and cloud telephony solutions.
  • Ability to manage configuration updates, user roles, and custom report development.

Company Overview & Culture

Founded in 2000, Mythics is an award-winning Oracle systems integrator and consulting firm. As a federal government contractor, they abide by the Drug-Free Workplace Act. Mythics values Respect, Empathy, Excellence, and Fun (REEF) and provides a supportive corporate culture with tailored benefits including comprehensive healthcare, 401k, flexible savings accounts, and various employee wellness and recognition programs.

Key skills/competency

  • Oracle CX Cloud
  • Oracle Service Cloud
  • Solution Design
  • Business Process Analysis
  • System Integration
  • Oracle MAF
  • Technical Workshops
  • Documentation
  • Data Analytics
  • Mobile Application Development
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How to Get Hired at Mythics, LLC

🎯 Tips for Getting Hired

  • Customize your resume: Highlight Oracle CX Cloud expertise and project achievements.
  • Tailor your cover letter: Focus on Oracle Service Cloud implementations and integration.
  • Research Mythics: Understand their innovative Oracle solutions and culture.
  • Prepare for technical interviews: Practice Oracle API, SOAP, and REST questions.

📝 Interview Preparation Advice

Technical Preparation

Review Oracle OSvC APIs and integration methods.
Practice SOAP and REST API development tasks.
Study Oracle MAF mobile application frameworks.
Brush up on .NET and JavaScript coding.

Behavioral Questions

Describe leadership in technical workshops.
Explain handling client integration challenges.
Share experiences with cross-team collaboration.
Discuss problem-solving in high-complexity projects.

Frequently Asked Questions