Salesforce Functional Analyst

About MYOB

We’re a leading business management solution with a core purpose helping more businesses in Australia and New Zealand start, survive and succeed.

At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.

And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

The Opportunity

At MYOB, we strive to create an outstanding workplace where innovation and cooperation blend seamlessly. As a Salesforce Functional Analyst, you will be vital in making sure our Salesforce platform underpins and improves our business processes across the Customer group. Your abilities will lead us to remarkable effectiveness and accomplishment!

With the experience and knowledge you bring to MYOB, you will be key to delivering and unlocking value for our team members and customers using the Salesforce platform. Delivering efficiency and effectiveness improvements, making sure we are leveraging the platform to enhance business operations.

What You'll Do

• Customise, configure, and maintain the Salesforce domain to meet business needs
• Analyse business requirements and translate them into practical Salesforce solutions
• Support end-users through troubleshooting and training
• Generate reports to aid decision-making
• Collaborate with collaborators to identify process improvements
• Participate in testing and deployment of new features
• Document changes and system processes

About You

• Demonstrated experience as a Salesforce Functional Analyst or in a comparable position
• Strong analytical skills to determine and implement effective solutions
• Excellent communication and collaboration abilities
• Strong Experience with Salesforce systems (Sales Cloud, Service Cloud, etc.)
• Proven ability to translate business needs into actionable requirements

Our Culture & Benefits

At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

🎥 See what it's like to work at MYOB and what we're all about.

• Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
• Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
• Benefit from our partnership with Sonder, which supports the wellbeing of our team members
• Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
• Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
• Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.

We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Salesforce Platform
• Functional Analysis
• Business Requirements
• Salesforce Customization
• Sales Cloud
• Service Cloud
• Troubleshooting
• Reporting & Analytics
• Process Improvement
• Stakeholder Collaboration