Tier 2 Technical Support Engineer
@ MyKaarma

Hybrid
₹0
Hybrid
Full Time
Posted 4 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXX***** @mykaarma.com
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Job Details

About Tier 2 Technical Support Engineer

At myKaarma, we’re redefining fixed ops solutions for the automotive industry. Our SaaS platform blends communication, scheduling, and payment tools to maintain seamless connectivity between dealerships and vehicle owners.

Role Overview

This remote Tier 2 Technical Support Engineer role (Night Shift: 8:00 PM - 4:00 AM) is key in resolving complex customer issues and ensuring platform reliability. You will diagnose escalated tickets, collaborate with Engineering and Product teams, refine coding and debugging skills, and contribute to internal software projects.

How To Stand Out

We value innovators and problem-solvers. For example, when faced with a high-priority ticket, you may reproduce the issue, review logs and code, analyze SQL queries, and communicate clearly with the customer while working with Engineering for a permanent fix.

Key Responsibilities

  • Diagnose escalated tickets using logs, SQL, and code analysis.
  • Collaborate with Engineering to resolve high-priority issues.
  • Work with Product teams on critical customer feedback and enhancements.
  • Contribute to developing internal software tools.

Required Skills and Qualifications

  • Bachelor’s in Engineering or Computer Science.
  • Proficiency in SQL, code reading, and debugging.
  • Strong grasp of at least one object-oriented language.
  • Quick learner with a passion for technology.

Nice To Have

  • Experience with Java coding.
  • Familiarity with SQL/NoSQL databases.
  • Knowledge of microservices architecture, Spring Boot, and RESTful APIs.
  • Utilization of debugging tools, Postman, and Jira.

Total Rewards

  • Competitive compensation starting at 10 Lakhs.
  • Comprehensive benefits including health, dental, vision, and more.
  • Flexible work environment with remote work structure.
  • Additional perks like telework stipends and generous time off.

Commitment to Inclusion

myKaarma welcomes diverse experiences and backgrounds to help drive innovation and excellence.

Key skills/competency

  • SQL
  • Debugging
  • Code Analysis
  • Technical Support
  • Customer Communication
  • Collaboration
  • Problem-solving
  • Engineering
  • Automotive SaaS
  • Issue Diagnosis
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How to Get Hired at MyKaarma

🎯 Tips for Getting Hired

  • Customize your resume: Highlight SQL, debugging, and support skills.
  • Research myKaarma: Understand their SaaS and automotive focus.
  • Prepare technical examples: Detail past troubleshooting and code analysis.
  • Show communication skills: Explain how you resolve customer issues.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query optimization techniques.
Practice debugging in object-oriented languages.
Study application log analysis methods.
Familiarize with common diagnostic tools.

Behavioral Questions

Describe a challenging support scenario solved.
Explain teamwork during high-pressure situations.
Detail a time you managed customer frustration.
Discuss adapting to rapidly changing priorities.

Frequently Asked Questions