Senior Medical Services Specialist

Senior Medical Services Specialist

This job is with Organon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Position

The Senior Medical Services Specialist plays a key role in ensuring high‑quality, compliant, and efficient delivery of core Medical Services activities, including Medical Review and Medical Information. This position collaborates closely with the Medical Services Operational Unit Lead/Sub-Lead to ensure excellent execution, alignment with company standards, and continuous process improvement across all medical services areas. The role reports into the Medical Services Operational Unit Lead. Please apply with your CV in English.

Responsibilities

Medical Review

• Comply with all processes related to promotional and non‑promotional material review, including workflow oversight, prioritization, and metrics follow‑up.
• Conduct medical review in alignment with Medical Review Lead guidance, global/local SOPs, and country regulatory requirements.
• Guarantee accuracy, scientific soundness, ethical integrity, and timely delivery of reviews prior to public release.
• Provide compliance leadership and training to internal stakeholders.
• Monitor and propose process improvements based on insights, KPIs, and dashboards.

Medical Information

• Respond to or triage unsolicited on‑label and off‑label inquiries received through various channels from healthcare providers, patients, or other stakeholders.
• Ensure responses are scientifically accurate, balanced, high‑quality medical communications.
• Develop standardized answers for frequently asked questions in collaboration with MSLs and Medical Advisors.
• Research, assess, and synthesize evidence from published/unpublished literature to support medical inquiries.
• Ensure proper intake, classification, routing, and documentation of medical inquiries per regulatory and business requirements.
• Maintain the MedInfo database and generate key performance indicators and reports.
• Identify process gaps and lead timely resolution.
• Report adverse events and product quality complaints to the appropriate internal departments.
• Identify and articulate insights from medical information requests and customer interactions.
• Escalate needs for new SRDs to the relevant therapeutic area sub-lead.

Others

• Ensure full compliance with company policies, procedures, global/local SOPs, and all applicable regulations.
• Maintain continuous audit readiness, ensuring complete, accurate, and up‑to‑date documentation.
• Collaborate with Operational Unit Lead on resource allocation and operational execution.
• Draft, update, and maintain procedural guidance, SOPs, and process flowcharts.

Required Education, Experience, And Skills

• Advanced degree: MD, PhD, PharmD, or other Life Sciences-related degree.
• Minimum 3 years of experience in Medical Services, Medical Information, Medical Review, or related medical roles in the biotech/pharmaceutical industry.
• Experience with Medical & Legal Review processes, medical information systems, and applicable regulations.
• Strong understanding of medical literature tools, scientific analysis, and evidence-based communication.
• Strong scientific writing and verbal communication skills.
• High ethical and scientific integrity.
• Proven ability to collaborate cross‑functionally with Medical Affairs, Commercial, Compliance, and other partners.
• Strong negotiation, prioritization, and organizational skills.
• Ability to operate effectively in a fast‑paced, complex, global, team-oriented environment.
• Problem-solving mindset, able to propose solutions and drive continuous improvement.
• Excellent written and oral proficiency in English.

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Key skills/competency

• Medical Review
• Medical Information
• Pharmaceutical Industry
• Regulatory Compliance
• Scientific Writing
• Cross-functional Collaboration
• Problem-Solving
• Process Improvement
• Biotech Industry
• Life Sciences