KYC Operations Team Lead
@ MyGwork - LGBTQ+ Business Community

São Paulo, São Paulo, Brazil
$120,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXX XXXXXX***** @wise.com
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Job Details

About Wise

Wise is a global technology company building the best way to move and manage the world’s money. With minimum fees, maximum ease, and full speed, Wise supports international money transfers and payments for individuals and businesses.

Position Overview

The KYC Operations Team Lead is responsible for overseeing daily operations of a team of KYC Analysts in Sao Paulo. This role emphasizes a customer-centric approach while maintaining regulatory compliance and risk management.

Your Mission

As the KYC Operations Team Lead at Wise, you will lead a high-performing team, manage processes, and ensure regulatory standards are met. Your contributions will directly impact operational efficiency and customer experience.

Job Responsibilities

  • Team Leadership: Guide and inspire your team to drive a customer-focused mindset.
  • People Management: Coach and develop KYC Analysts while managing career progressions.
  • Operational Management: Identify process improvements and manage escalations.
  • Performance Management: Monitor KPIs and ensure quality standards are met.
  • Expertise Sharing: Serve as a subject matter expert on KYC/AML regulations.
  • Planning and Execution: Drive initiatives focused on operational efficiency.
  • Stakeholder Management: Communicate clearly and coordinate with cross-functional teams.

Qualifications

  • Excellent verbal and written English; additional languages a plus.
  • Minimum 2+ years in Operations, preferably in CDD/EDD/AML or Risk Assessment.
  • Strong understanding of KYC/AML regulatory frameworks.
  • Proactive, independent, and capable of managing high-pressure situations.
  • Exceptional communication, organizational, and multitasking skills.

Additional Information

Please submit your resume in English. Applications in Portuguese will not be considered. Wise celebrates diversity and inclusiveness with an international team committed to building money without borders.

Key skills/competency

KYC, Operations, Leadership, Compliance, Team Management, Process Improvement, Regulatory, Communication, Risk, Analytics

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How to Get Hired at MyGwork - LGBTQ+ Business Community

🎯 Tips for Getting Hired

  • Customize your resume: Highlight relevant KYC and operations experience.
  • Research Wise: Understand their mission and regulatory approach.
  • Prepare examples: Demonstrate process improvements and leadership.
  • Practice communication: Be ready for detailed operational discussions.

📝 Interview Preparation Advice

Technical Preparation

Review current KYC/AML guidelines.
Familiarize with regulatory documentation.
Practice data analysis on metrics.
Study process improvement case studies.

Behavioral Questions

Describe a time you led a challenging team.
How have you managed change in processes?
Explain a situation with stakeholder conflict.
Discuss a moment demonstrating accountability.

Frequently Asked Questions