Head, BRM- BB and ME

Job Summary

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The role of Head, BRM- BB and ME is to be the primary reference point within the Business Unit, facilitating and promoting the understanding of Operational Risk (OR) and compliance requirements. You will continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from the Second Line Operational Risk (SORO) and respective risk owners. You will assist the Head - BRM in supporting Retail Banking COO initiatives and driving adoption at the country level. This position is responsible for adherence to specified Business As Usual (BAU) operational risk deadlines and leading/supporting the implementation of OR initiatives for the Business Unit. You will be accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures, and for providing these templates to the second line operational risk team for review and approval. A key responsibility includes the implementation of the Control Sample Testing (CST) process, sampling and testing controls for compliance and facilitating monitoring/collection of Key Control Indicators (KCIs). You will ensure the quality, accuracy, and completeness of information in the risk tracking system, driving timely resolution of outstanding actions. Furthermore, you will support the business in minimizing operational risks and losses, ensuring material operational losses are investigated to prevent recurrence. You will ensure risk ownership by Country Process Owners over centrally/GBS performed validation checks, specifically ownership of residual risk evaluations and remediation activities. You will identify non-standard processes, ensure appropriate control mechanisms are implemented and monitored, and proactively communicate with the Business Head and SORO on operational risk issues, escalating significant events as appropriate. You will coordinate and consolidate operational risk and loss reporting for the unit, ensuring data accuracy and completeness. You will design and implement control measures and monitoring plans for compliance and operational risk management, and undertake/coordinate periodic business monitoring (self-assessment) activities, escalating findings/breaches as they occur. This role may involve acting as the Unit Money Laundering Prevention Officer (UMLPO) or cooperating with the BMLPO, assisting in financial crime risk investigations where appropriate, and identifying knowledge gaps to arrange training on compliance and OR for staff. You will also carry out gap analysis between Group circulars, Regulatory circulars, and country process notes.

Key Responsibilities

Strategy

The incumbent should be able to understand and align with the bank's strategy, ensuring that implemented controls do not impede the achievement of business goals.

Business

The incumbent will need to understand the operations of business banking to effectively perform duties in this role.

Processes

The incumbent may be required to review business banking processes, their associated controls, and their results.

People & Talent

The incumbent should be able to manage, mentor, and develop the talent of teammates, identify training needs, and foster a collaborative team environment.

Risk Management

Responsible for guiding the business towards an advanced Operational Risk and Control Self-Assessment (ORCA) framework, driving improvements in average ORCA ratings. With guidance from Risk Owners and Process Owners, continuously identify and evaluate operational risks from new products, business initiatives, and regulatory changes, and implement appropriate controls. Responsible for mentoring Retail Banking - Business Banking staff and ensuring compliance with relevant policies. Challenge processes, procedures, and policies for improvement opportunities. Speak out on emerging risks, identify knowledge gaps, and facilitate training on Operational Risk. Participate in periodic peer reviews to ensure consistency in risk management approaches and embed best practices.

Governance

Monitor and track Issues and Events. Track actionable items from Internal and External Audits. Ensure reporting timelines are adhered to.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. Understand and ensure compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Lead the [India / CPBB / Business Banking] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Adhere to Reserve Bank of India prescribed responsibilities.

Key Stakeholders

• Business Banking Products team
• Business Banking Sales team
• Business Banking VCGM
• CFCC
• Country Operational Risk Officer
• FCC
• TPRM
• Operational Resilience Team

Other Responsibilities

Demonstrate cross-team collaboration and leadership skills through proactive engagement with the Business Unit Head and all responsible individuals. Ensure the effectiveness of controls and monitoring for operational risk and compliance risk prevention at the Business Unit level. Achieve satisfactory results on audits conducted by Group Internal Audit, regulators, and external auditors. Communicate changes in the regulatory environment and internal policies from Legal & Compliance and Operational Risk Management Group in a timely manner. Ensure timely reporting and escalation of all operational risk exposures. Act as a regulatory and process champion for the Business.

Skills and Experience

• Risk Management
• Assurance and Governance
• MS Office
• Analytics
• Digital
• People Management
• Stakeholder Management

Qualifications

Minimum Graduate or Post Graduate with relevant Business Banking and Medium Enterprise industry experience.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For over 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents, and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together; we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holidays, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation that embraces and celebrates our unique diversity across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.

Key skills/competency

• Operational Risk Management
• Compliance
• Business Banking
• Risk Assessment
• Control Implementation
• Regulatory Compliance
• Stakeholder Management
• Process Improvement
• Risk Mitigation
• Financial Crime