Field Service Engineer

Field Service Engineer - Electron Microscopy

Thermo Fisher Scientific, an inclusive employer and member of myGwork, is seeking applications for Field Service Engineer roles in the Electron Microscope field. We are gathering interest for upcoming opportunities expected in February/March across Italy, France, and Germany, with potential for broader European roles. Your application will be reviewed, and the Talent Acquisition team may contact you when a role becomes available.

About Thermo Fisher Scientific

Join an inquisitive team at Thermo Fisher Scientific, a global leader in scientific instrumentation. With over $40 billion in revenue and significant R&D investment, we empower our employees to make substantial contributions to the world.

Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business designs, manufactures, and supports advanced microscopy workflow solutions. We help customers accelerate breakthrough discoveries by providing insights at micro-, nano-, and picometer scales.

How You Will Make an Impact

As a Field Service Engineer, you will provide critical technical support and assistance to ensure the efficient performance of our state-of-the-art equipment. You will work directly with customers to address their needs, ensuring high levels of satisfaction and product efficacy.

Key Responsibilities

• Manage and independently complete complex service tasks.
• Ensure strict compliance with all safety and regulatory standards.
• Generate accurate and detailed service reports.
• Provide expert technical recommendations and solutions.
• Collaborate closely with clients to understand and meet their specific needs.
• Offer technical training and support to junior Field Service Engineers.
• Participate in scheduling work with colleagues and management.
• Identify and report potential sales leads and provide feedback to support teams.

Education and Experience

• Bachelor’s degree or higher in mechatronics, electronics/engineering, or a related field.
• 2-5 years of experience in a related field.
• University degree with hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments, preferably Electron Microscopes or similar technology.

Knowledge, Skills, and Abilities

• Strong analytical troubleshooting and problem-solving capabilities.
• A keen interest in technology and IT trends.
• Knowledge of electron microscopes is advantageous.
• Excellent hand-eye coordination and manual dexterity.

Physical Requirements

Ability to lift 40 lbs. without assistance.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, comprehensive healthcare, and a wide range of employee benefits. Join an innovative, forward-thinking organization with outstanding career and development prospects. Our company culture values integrity, intensity, involvement, and innovation.

Key skills/competency

• Field Service Engineer
• Electron Microscopy
• Technical Support
• Troubleshooting
• Analytical Instruments
• Customer Service
• Repair
• Installation
• Engineering
• Problem-solving