Field Service Engineer II
MyGwork - LGBTQ+ Business Community
Job Overview
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Job Description
Field Service Engineer II - Microscopy
Thermo Fisher Scientific is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Description
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
Requirements
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
Key skills/competency
- Field Service Engineer
- Microscopy Maintenance
- Analytical Instruments
- Troubleshooting
- Repair
- Customer Service
- Electronics
- Mechanical Troubleshooting
- Vacuum Systems
- Technical Documentation
How to Get Hired at MyGwork - LGBTQ+ Business Community
- Tailor your resume: Highlight relevant technical skills like electronics, mechanical troubleshooting, and experience with analytical instruments. Emphasize customer service and problem-solving abilities.
- Showcase your technical expertise: Detail your experience with vacuum systems, high voltage equipment, and your ability to diagnose issues to the component level.
- Quantify your achievements: If possible, provide data on customer satisfaction goals met or efficiency improvements made in previous roles.
- Prepare for technical and behavioral questions: Be ready to discuss your troubleshooting process, customer interactions, and how you handle challenging situations independently.
- Understand Thermo Fisher Scientific's mission: Research their commitment to making the world healthier, cleaner, and safer, and how your role contributes to this.
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