Customer Support Associate French
@ MyGwork - LGBTQ+ Business Community

Hybrid
R$72,180
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @wise.com
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Job Details

Overview

Wise, a global technology company and member of myGwork – the largest global platform for the LGBTQ+ business community, is looking for a Customer Support Associate French. This role is critical in enabling customers to move and manage money internationally with ease.

Role Responsibilities

  • Provide empathetic and patient support via emails, phone calls, and chats.
  • Cover a variety of shifts including early mornings, nights, weekends and public holidays.
  • Collaborate with other teams to solve customers' issues effectively.
  • Mentor and develop skills while making an impact on customer experience.

Qualifications

  • Excellent verbal and written communication in English and French (C1 level).
  • Must be located in São Paulo, Brazil and legally authorized to work there.
  • Availability for weekend shifts prioritized and flexible scheduling.
  • Ability to work in a fast-paced, ever-changing environment while collaborating with a team.

Additional Information

This role offers a fully remote work setup after one month of in-person training. Shifts include early morning and night shifts with additional allowances. Benefits include RSU offerings, self-development budget, health allowances, paid time off, sabbatical leaves, parental leave, transportation and meal vouchers, and gym access throughout Brazil.

Key skills/competency

  • Customer Support
  • French
  • Communication
  • Empathy
  • Flexibility
  • Teamwork
  • Problem-Solving
  • Shift Work
  • Remote Work
  • Adaptability
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How to Get Hired at MyGwork - LGBTQ+ Business Community

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight bilingual and shift flexibility skills.
  • Research Wise Culture: Understand values and mission on LinkedIn.
  • Practice Communication Skills: Prepare for scenario-based questions.
  • Show Shift Flexibility: Emphasize availability for varied work hours.

📝 Interview Preparation Advice

Technical Preparation

Review customer support CRM software basics.
Practice using support ticket systems.
Familiarize with multi-channel communication tools.
Brush up on basic troubleshooting techniques.

Behavioral Questions

Describe handling a challenging customer call.
Explain teamwork during a stressful situation.
Detail a time you adapted under pressure.
Share an experience with resolving conflicts calmly.

Frequently Asked Questions