Customer Support Associate French

Overview

Wise, a global technology company and member of myGwork – the largest global platform for the LGBTQ+ business community, is looking for a Customer Support Associate French. This role is critical in enabling customers to move and manage money internationally with ease.

Role Responsibilities

• Provide empathetic and patient support via emails, phone calls, and chats.
• Cover a variety of shifts including early mornings, nights, weekends and public holidays.
• Collaborate with other teams to solve customers' issues effectively.
• Mentor and develop skills while making an impact on customer experience.

Qualifications

• Excellent verbal and written communication in English and French (C1 level).
• Must be located in São Paulo, Brazil and legally authorized to work there.
• Availability for weekend shifts prioritized and flexible scheduling.
• Ability to work in a fast-paced, ever-changing environment while collaborating with a team.

Additional Information

This role offers a fully remote work setup after one month of in-person training. Shifts include early morning and night shifts with additional allowances. Benefits include RSU offerings, self-development budget, health allowances, paid time off, sabbatical leaves, parental leave, transportation and meal vouchers, and gym access throughout Brazil.

Key skills/competency

• Customer Support
• French
• Communication
• Empathy
• Flexibility
• Teamwork
• Problem-Solving
• Shift Work
• Remote Work
• Adaptability