Customer Growth Manager
@ MyGwork - LGBTQ+ Business Community

San Jose, Costa Rica
$120,000
On Site
Full Time
Posted 11 hours ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @amazon.com
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Job Details

Overview

This is an exciting opportunity to join a new, emerging transportation business with Amazon Shipping, presented through myGwork – the largest global platform for the LGBTQ+ business community. As a Customer Growth Manager, you will support high-volume shippers by managing escalations, providing proactive insights, and delivering seamless customer support.

Key Responsibilities

  • Pickup Support: Resolve missed, delayed, or urgent pickup requests.
  • Tracking and Delivery Resolution: Investigate tracking anomalies and delivery delays.
  • Billing & Account Management: Address invoicing discrepancies and payment processing issues.
  • Claims Assistance: Guide shippers through the compensation process.
  • Proactive Account Optimization: Conduct data analysis and deliver monthly and quarterly reviews.
  • Cross-functional Escalations: Manage complex issues involving multiple teams.

A Day in the Life

Engage internally and externally with Amazon to understand customer pain points and generate strategic, impactful solutions.

Basic Qualifications

  • Bachelor's degree or MBA in a related field.
  • 2+ years of customer support, leadership, or account management experience.
  • Proven ability to resolve issues under pressure and work cross-functionally.
  • Strong customer experience and analytical skills.

Preferred Qualifications

  • Experience with startups or large enterprise customers.
  • Advanced Excel and statistical analysis skills.
  • Familiarity with Amazon Transportation Services or logistics systems.

Key Skills/Competency

  • Customer Support
  • Operations
  • Account Management
  • Escalation Handling
  • Data Analysis
  • Logistics
  • Problem Resolution
  • Relationship Management
  • Excel
  • Communication
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How to Get Hired at MyGwork - LGBTQ+ Business Community

🎯 Tips for Getting Hired

  • Research Amazon Shipping: Understand their operations and logistics model.
  • Tailor your resume: Highlight customer support and analytical skills.
  • Showcase problem-solving: Demonstrate your resolution strategies.
  • Prepare for cross-functional questions: Review scenarios on escalations.

📝 Interview Preparation Advice

Technical Preparation

Review Excel and statistical analysis skills.
Study logistics and tracking systems fundamentals.
Practice data review and report generation.
Familiarize with escalation management tools.

Behavioral Questions

Describe a challenging customer issue handled.
Explain teamwork in cross-functional problem resolution.
Share a time you managed multiple escalations.
Discuss adapting in a fast-paced environment.

Frequently Asked Questions