Guest Service Agent

@ My NRMA

Company Overview

NRMA Parks & Resorts, part of the trusted NRMA Group, offers unique accommodation experiences at some of Australia’s most iconic locations. Located in Strahan, Tasmania, this destination provides 132 guest rooms, 4 food and beverage outlets, and the award-winning Gordon River Cruises experience.

Job Description

As a Guest Service Agent, you will ensure our guests have a memorable holiday experience by handling reception tasks and providing exceptional customer service. This is a hands-on and detail-oriented role where you will:

• Take bookings and prepare invoices
• Check guests in and out promptly
• Answer phone and email inquiries professionally
• Communicate with other departments regarding guest needs

You will work flexible shifts between 7am and midnight, including festive peak periods. Staff accommodation and meals package is available, and the role offers potential for internal growth.

What You’ll Bring

• Strong guest service experience using NewBook, RoomMaster, Opera or similar systems
• Excellent customer service and communication skills
• Experience with night audit procedures
• Certificate II in Hospitality (Operations) or equivalent experience
• Valid Responsible Service of Alcohol Certificate and Do Food Safely Certificate
• Flexibility to assist in other business areas when required

Benefits

Enjoy progressive flexibility, well-being benefits, myNRMA Rewards membership with discounts, and an employee referral bonus opportunity. This role is perfect for those looking to create impactful guest experiences in a unique Tasmanian location.

Key skills/competency

• Guest Service
• NewBook
• RoomMaster
• Opera
• Reception
• Customer Service
• Night Audit
• Hospitality
• Problem Solving
• Communication