Senior Business Analyst

Senior Business Analyst - North American Integrated Analytics Team

Munich Re, a world-leading reinsurance company with approximately 42,000 employees globally, offers a unique opportunity to be part of a global success story. We champion high performance, professional development, innovation, and passion, rewarding top performers with a highly competitive total rewards package.

As a Senior Business Analyst, you will play a pivotal role in driving transformative change within the life insurance industry through data science. You will act as a crucial liaison between clients and our Risk Specialists, Data Scientists, and Engineers. Your primary objective will be to deliver cutting-edge solutions to core challenges in the life insurance industry, leveraging machine learning and best-in-class risk assessment techniques. This role offers immersion in real-time business problems, fostering a collaborative approach to developing innovative solutions for our North American operations and clients.

Job Responsibilities

• Lead technical implementation with clients:
  • Customize solution design agendas and facilitate meetings (virtual and on-site).
  • Produce client-facing and internal process diagrams, data flows, and other documentation.
  • Facilitate communication between clients and internal teams to understand complex business processes and gather, clarify, and validate requirements.
  • Document client requirements (configuration, new features).
  • Facilitate sign-off of client requirements and scope.
  • Manage changes to the baseline requirements.
  • Anticipate, quantify and resolve issues with requirements.
  • Prioritize requirements with engineering.
  • Develop test plans to ensure the client’s requirements are met.
  • Triage and coordinate the resolution of defects and bugs raised during the development phase.
  • Develop and improve process documentation to enhance team efficiency over time.
• Drive satisfaction with our solutions:
  • Provide insights to clients to ensure they maximize platform utility.
  • Investigate and resolve problems raised by clients.
  • Work closely with clients to document their experience and share status with sales and leadership.
  • Maintain communication with compliance managers and document associated needs.
  • Advocate for improvements based on cost/benefit analysis.
  • Document and continuously evolve client success playbooks based on experience.
• Support the product lifecycle:
  • Clarify and communicate business needs, contribute to the definition and design of new solutions, and ensure alignment with business needs.
  • Collaborate with risk specialists and data scientists to plan, develop, and implement new features and platform improvements.
  • Support testing and implementation of new features with clients to ensure accuracy and avoid disruption.
• Collaborate with the sales team to shape pitches for new clients:
  • Assist with RFP responses.
  • Develop agendas for pitch meetings.
  • Participate in pitch meetings (virtual and on-site).

Qualifications

The successful candidate will demonstrate a natural desire to provide exceptional client service through their energy, enthusiasm, and initiative.

We are seeking candidates with the following qualifications:

• Ideally, 10 (minimum 7) years of experience in client-facing technical roles.
• Bachelor’s degree in Business, Economics, Computer Science, or equivalent.
• Experience in Individual Life or Disability Insurance (Direct Carrier or Reinsurance).
• Ability to express complex ideas clearly and facilitate communication between clients and internal teams.
• Strong analytical, organizational, and time management skills.
• Demonstrated ability to apply creative thinking and problem-solving skills to solve business problems.
• Superior written and oral communication skills, including presentations to clients and internal management.
• Experience producing technology project artifacts including but not limited to: business requirement documents, use cases, functional specifications, data mapping, and process diagrams.
• Familiarity with cloud computing platforms (e.g., Microsoft Azure, AWS).
• Experience developing basic SQL queries.
• Experience using API platforms (i.e., Postman) to demo technology and troubleshoot.
• Experience interpreting data in XML and JSON formats.
• Adept in Excel, PowerPoint, Word, Power BI.
• Advanced skills in process diagramming (i.e., Miro).
• Experience with the full software development lifecycle and software engineering best practices.
• Agility to work across multiple internal teams and multiple assignments in a dynamic environment.
• The ability to learn and adapt quickly.
• A drive to make a difference.
• Must be able to travel 10-25%.

Key skills/competency

• Client Relationship Management
• Business Requirements Gathering
• Solution Design
• Process Improvement
• Data Analysis
• Project Documentation
• SQL Querying
• API Integration
• Cloud Platforms (Azure/AWS)
• Software Development Lifecycle