Field Service Technician

Field Service Technician at MULTIVAC USA

MULTIVAC, a Leading Worldwide Provider of Industrial Packaging and Processing Machinery, is seeking talented Field Service Technicians to join their team. This role involves maintaining and repairing complex equipment, offering substantial career growth and attractive benefits.

Benefits of a MULTIVAC Field Service Technician

• Stability: Join an industry leader and well-established organization in an essential market.
• Career Advancement: Structured career development and advancement opportunities are provided.
• Fringe Benefits: Enjoy an annual profit-sharing bonus, per diem allowance, industry-leading medical, dental, & vision benefits, flexible spending accounts, 401K match with immediate vesting, student debt assistance program, tuition reimbursement, employer-paid life insurance and disability coverage, and paid training.
• Team Culture: Work in a collaborative atmosphere with a strong knowledge base, extensive training, and advanced technology.
• Veteran Friendly: MULTIVAC USA has a large veteran and active military employee population.
• Perks: Receive a company car with insurance, maintenance, and a fuel card; regular availability of overtime with double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; and travel points for personal use.

Essential Duties and Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
• Repair equipment to customer specifications quickly and efficiently, addressing high-level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for the service team for future service needs and parts requirements.
• Ensure customers are comfortable with the operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports must be complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner, ensuring all expenses incurred are handled cost-effectively.

This is a traveling position with overnight stays required most workdays. The schedule needs to be flexible to accommodate internal and external customers’ schedules. Candidates must be willing to work outside normal business hours, including some weekends as required, and be able to travel with little notice as customer demands require. This position will operate on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements

Traveling Field Service Technicians utilize technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery. Significant mechanical aptitude is required. Candidates must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally. Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.

Ideal candidates will excel at working independently, provide excellent customer service, and work well in high-stress environments, always maintaining professionalism and excellent customer service. The ability to respond and adjust to changing or new situations is crucial.

Work Environment

MULTIVAC USA serves a variety of industries, with many customers focused on food processing and packaging. Their equipment is often located in refrigerator or freezing environments and can be messy. In addition to regularly being exposed to high noise levels, moving mechanical parts, and the risk of electrical shock, you will eventually work on equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It’s also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Please contact MULTIVAC USA with any concerns regarding the ability to meet physical demands; they are happy to do everything possible to assist.

Key skills/competency

• Field Service
• Industrial Equipment
• Electromechanical Troubleshooting
• Packaging Machinery
• Processing Machinery
• Electrical Systems
• Mechanical Systems
• Pneumatic Systems
• Robotic Systems
• Customer Training