Field Service Technician

About MULTIVAC USA

MULTIVAC, a leading worldwide provider of industrial packaging and processing machinery, is seeking a Traveling Field Service Technician. This role offers significant benefits, including stability as an industry leader, structured career advancement opportunities, and comprehensive fringe benefits like an annual profit-sharing bonus, per diem allowance, and industry-leading medical, dental, and vision benefits. Other perks include a 401K match with immediate vesting, student debt assistance, tuition reimbursement, employer-paid life insurance and disability coverage, and paid training. MULTIVAC fosters a collaborative team culture with a strong knowledge base and advanced technology, and is veteran-friendly with a large population of veteran and active military employees. Additional perks include a company car with insurance, maintenance, and fuel card, regular availability of overtime, double time for weekend work, generous PTO, volunteer time off, 10/4 or 5/2 schedules, and travel points for personal use.

Essential Duties and Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
• Repair equipment to customer specifications quickly and efficiently, addressing high-level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for the service team for future service and parts needs.
• Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses. Reports must be complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner.
• All expenses incurred are handled in a cost-effective manner.

Work Schedule and Travel

This is a traveling position with overnight stays required most workdays. The schedule needs to be flexible to accommodate internal and external customers’ schedules. Candidates must be willing to work outside normal business hours, including some weekends as required, and be able to travel with little notice as customer demands require. This position will operate on one of the following schedules as determined by management: 10 consecutive days on/4 consecutive days off, or Monday-Friday with one working weekend per month required.

Requirements

Traveling Field Service Technicians utilize technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery. Significant mechanical aptitude is required, along with the ability to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally. Strong electrical and mechanical experience, pneumatic, and machine shop skills are necessary.

Ideal Candidate Profile

Ideal candidates will excel at working independently, provide excellent customer service, and perform well in high-stress environments, always maintaining professionalism and a focus on customer satisfaction. The ability to respond and adjust to changing or new situations is crucial.

Work Environment

MULTIVAC serves a variety of industries, with many customers focused on food processing and packaging. Equipment is often located in refrigerator or freezing environments and can be messy. Technicians will regularly be exposed to high noise levels, moving mechanical parts, and the risk of electrical shock. Work will involve equipment used to prepare and package everything from sterile medical devices to recently slaughtered animals.

Physical Demands

This is a physical position. While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. It’s also frequently necessary to lift or move up to 50lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Please contact us with any concerns regarding the ability to meet physical demands; MULTIVAC is happy to do everything possible to assist.

Key skills/competency

• Field Service
• Equipment Installation
• Troubleshooting
• Mechanical Aptitude
• Electrical Systems
• Pneumatic Systems
• Robotic Systems
• Customer Training
• Documentation
• Industrial Machinery