Product Manager

@ Mulberry

About Mulberry

Born in 1971, Mulberry is a classic British lifestyle brand from Somerset, England. For over fifty years, the brand has been internationally acclaimed for quality and design and is committed to sustainability. In 2024, Mulberry proudly achieved B Corp Certification, reaffirming its purpose-driven approach.

Role Overview

The Product Manager within the Technology and Customer Experience team partners with the Digital function to drive conversion across digital commerce. This role sits at the intersection of Digital Trading, Product, and Engineering (with a key third party technology partner) and is crucial for meeting customer needs and business objectives.

Duties & Responsibilities

• Product Roadmap: Define and manage the roadmap aligning with business objectives.
• Market Research: Identify customer needs, trends, and opportunities.
• Product Development: Collaborate to develop and manage product lifecycle.
• Performance Monitoring: Analyze digital performance metrics to improve conversion.
• Reporting & Retrospectives: Report on KPIs and facilitate continuous improvement.
• Customer & User Feedback: Incorporate feedback for ongoing improvement.
• Cross-Functional Collaboration: Work with digital, marketing, sales and more.
• Supplier & Third Party Management: Ensure cost-effective delivery from partners.
• Budget Management: Manage and report on product budget efficiently.

Culture & Sustainability

Mulberry values being Bold, Imaginative, Open, and Responsible. As an equal opportunities employer, the company champions inclusivity, diversity, and sustainability. The work culture emphasizes environmentally and socially responsible practices to support the Made to Last strategy across Climate, Circularity, and Community.

Skills & Knowledge

• Proven experience in product management within luxury/fashion retail or digital commerce.
• Technical proficiency in digital product development and tools like Jira, Confluence, Office 365, Slack.
• Understanding of digital platforms including Salesforce, Commerce Tools, SAP, Shopify.
• Analytical skills for data-driven decision making.
• Excellent communication and collaboration skills.
• Familiar with agile delivery and project management methodologies.
• Innovative and creative mindset to develop user-friendly digital solutions.

Work Arrangement

This role offers a hybrid working setup: 3 days per week in-office and up to 2 days remote.

Application Process

Mulberry is passionate about hiring diverse talent. For adjustments in the application or interview process, contact talent@mulberry.com.

Key skills/competency

• Sustainability
• Digital Commerce
• Product Roadmap
• Market Research
• Agile
• Budgeting
• Collaboration
• Performance Monitoring
• Technical Proficiency
• Communication