Casual Retail Sales Assistant

About MUJI

Founded in Japan in 1980 and established in Australia in 2013, MUJI is a global brand dedicated to quality and environmental sustainability. We focus on contributing to a simple, pleasant life and society by creating products that can be used universally by customers who value simplicity and beauty. This commitment defines our path forward, and we invite you to join us as we work together toward a more sustainable and thoughtful future.

Our Values And Benefits

Our foundation is built on four core values: kindness, innovation, simplicity and sustainability. In the spirit of Kaizen, we foster a culture of continuous improvement, where we consistently refine our processes and empower our people to grow with the business. To support this, we offer:

• Competitive Pay: We offer attractive and competitive pay that consistently match or exceed market rates, providing financial peace of mind and consistency.
• Exclusive Staff and Family Discounts: Access employee and family discounts on our product range, making it easier to integrate a simpler and more sustainable lifestyle into your own home.
• Career Progression Opportunities: We prioritise promoting from within, offering clear career pathways and progression opportunities for team members who want to grow their career with us.
• Ongoing Learning and Development: In the spirit of Kaizen, we empower our people to seek out learning opportunities. Whether it’s a new skill, certification or short course, we'll back you all the way because your growth fuels ours.
• Wellbeing Support: We are with you through life's up and down. Our Employee Assistance Program (EAP) is one of the ways we invest in your wellbeing - offering you and your loved ones 24/7 access to free and confidential counselling, coaching, and practical support whenever life happens.

Role Overview

Title: Casual Retail Sales Assistant Reports To: Store Manager Division: Flexible Award Level: Level 1

Role And Responsibilities

The ultimate task of a Casual Retail Sales Assistant is to assist the Store Management Team in ensuring that the store embodies all aspects relating to the MUJI culture and beliefs system. A Casual Retail Sales Assistant assists in driving the passion and motivation within the store to achieve and exceed the sales targets. Upon request, Casual Retail Sales Assistants take directions from the Store Management Team on the tasks and responsibilities that are necessary to run the store successfully.

Customer Service

• Responsible for ensuring MUJIís customer service standards and expectations are met.
• Help drive MUJIís customer service standards and expectations within the store. This includes, but is not limited to: Selling skills, Speaking to and approaching customers, Uniform standards.
• Provide regular feedback to the Store Management Team on customer insights, feelings (positive and negative), and opportunities surrounding MUJIís business (products, promotions, events, etc.).
• Listen to customers and resolve problems to promote good public relations.

Stock Room Control

• Help organise and tidy the stock room areas to ensure products are easily accessible and efficient.

Routine Responsibilities

• Assist in achieving sales targets on both a daily, weekly, and monthly level.
• Assist in carrying out the sales action plans at your assigned areas.
• As requested by the Store Management Team, you are to: Provide product knowledge and services to our customers, Greet and farewell customers, Assist in the receiving of stock, its counting, pricing and tagging, Monitor and check expiry dates on products, Maintain housekeeping requirements, Replenish designated areas, Use and operate registers.

Work Safe Standards

• Follow safe work practices and provide feedback to the Store Management Team.
• Ensure dangerous situations are handled safely and assist where required.

Cash Handling

• Follow MUJIís cash handling procedures correctly.
• Report any pricing errors or problems with the register or cash handling immediately.
• Process all transaction types correctly.

Other Duties

• Regularly talk to colleagues and customers, and identify opportunities for the store.
• Inform the Store Management Team of any urgent matters.
• Tactfully handle fragile items to prevent breakage and write-offs.
• Undertake recycling practices and reducing waste.
• Ad-hoc assignments as requested by the Store Management Team.
• Report discrepancies in stock holding.
• Ensure all available stock is displayed.
• Ensure stock is sold on a first-in, first-out (FIFO) basis.

Skills and Experiences:

• Customer service experience.
• Experience in a similar retail environment and/or fast-paced retail store environment is highly advantageous.
• Visual merchandising experience is highly advantageous.
• Excellent time management and organisational skills, with the ability to manage high volumes of stock.
• Flexibility to work across the week including early mornings, late nights, weekends, and public holidays.
• Ability to create a friendly and rewarding experience for our customers.
• Exceptional customer service and a positive can-do attitude.
• Passionate and motivated to achieve the store sales targets.
• A true passion for retail and our MUJI brand.

Key skills/competency

• Retail Sales
• Customer Service
• Stock Management
• Visual Merchandising
• Sales Targets
• Cash Handling
• Communication Skills
• Teamwork
• Problem Solving
• MUJI Brand Passion