Office Sales Manager

Role Overview

The Office Sales Manager at MTC Federal Credit Union manages and influences branch profitability with emphasis on relationship sales. The role expands the sales culture, provides leadership, and directs branch staff activities to achieve branch goals. The position utilizes problem solving, decision making, team building skills, and maintains flexibility to foster high morale and team spirit.

Essential Functions & Responsibilities

• Comply with all laws and regulations governing the credit union.
• Achieve financial, sales, and service goals via effective management of branch staff.
• Serve as a sales leader by communicating sales philosophy and conducting weekly meetings.
• Supervise, coach, and develop employees with regular performance evaluations.
• Review and set sales objectives with ongoing monitoring and positive reinforcement.
• Exemplify professional behavior, hold staff accountable, and lead by example.
• Establish individual and team goals consistent with a sales and service culture.
• Train and coach staff on selling/refer products while maintaining quality service.
• Participate in community outreach and business development programs.
• Ensure compliance with internal audits, security, and operational policies.

Requirements

• Experience: 1-3 years in a similar or related role.
• Education: Associate degree, specialized certification, vendor training, or apprenticeship skills.

Key Skills/Competency

• Sales
• Leadership
• Coaching
• Team Building
• Compliance
• Customer Service
• Financial Goals
• Communication
• Problem Solving
• Relationship Management