IT Manager
MSC Cruises · Valencia, Valencian Community, Spain
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- On site
- Full-time
- $90,000 / year
- Valencia, Valencian Community, Spain
Job highlights
- Lead IT infrastructure for a new MSC Cruises hub.
- Oversee systems, user computing, and technical support.
- Ensure alignment with global IT strategy and standards.
- Manage local compliance and vendor relationships.
- Drive efficiency through cyber threat assessment and automation.
About the role
Your Purpose
Join our new MSC Cruises Excellence Hub in Valencia as an IT Manager and take ownership of the technology landscape enabling a fast-growing, high-volume operation. In this role, you will oversee IT infrastructure, systems implementation, end-user computing, and technical support, ensuring reliable, secure, and scalable operations that support cruise booking activities.
Aligned with MSC Cruises’ global IT strategy and digital transformation roadmap, you will ensure systems and services are delivered in accordance with HQ standards and guidelines, empowering teams to perform at their best and deliver excellence. Operating in a fast-paced environment, you will build and maintain a resilient, high-performance technology ecosystem, supporting both operational platforms and end-user devices to enable an exceptional booking experience.
Your Impact
Technology Infrastructure Leadership
- Lead greenfield IT buildout from setup through launch
- Deploy and maintain hub technologies, CRM integrations, telephony, WFM tools, and monitoring systems
- Design and implement network, security, and high-availability architectures including failover procedures
- Ensure all infrastructure aligns with MSC Cruises HQ standards, policies, and architectural guidelines
Operational Technology Excellence
- Actively interact with Headquarter to ensure seamless integration with global MSC Cruises’ IT systems while managing local Spanish/EU data compliance (GDPR)
- Coordinate vendor management for telecom providers, hardware, cloud services, and local Valencia suppliers
- Oversee end-user computing environment including laptops, peripherals, and workplace technology
- Ensure provisioning, lifecycle management, and support of user hardware in line with corporate standards
- Provide hands-on support across voice/chat/email channels with rapid response to downtime or service issues
Strategic IT Alignment
- Align global IT roadmap with site goals for uptime, scalability, cost efficiency, and seasonal volume handling
- Assess cyber threats, integration risks, and automation opportunities to drive booking efficiency
- Full autonomy on daily operations, vendor selection, and minor investments
Your Journey so far
Essential Experience & Skills
- 5-7 years in IT operations or infrastructure management
- Experience with new site setups advantageous; hands-on expertise deploying telephony, WFM, and monitoring systems
- Strong knowledge of hub technologies, network/security, CRM integration (Salesforce), cloud services, Spanish data compliance
- Proven success delivering stable operations during high-pressure launches and peak seasons
Education
- Master's degree in Computer Science, Information Technology, or related field required, relevant certifications preferred
Key Competences
- Integrate complex data from CRM, telephony, and network logs for performance analytics and proactive maintenance
- Rapid adaptation to tech trends, seasonal volumes, system updates, and cruise promotion requirements
- Strong influencing skills with operational teams and conflict resolution for downtime/service disruptions
- Effective problem-solving
- Proactive leadership establishing reliable IT standards and culture of innovation/service excellence
Your Essentials
- Fluency in English and Spanish required; additional technical languages advantageous
- Full right to work in Spain
- Support during ramp-up and peak operations (0-12 months focus)
Working Hours: Core business hours for critical operations
Location: Valencia, Spain
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!
Key skills/competency
- IT Manager
- IT Infrastructure
- Systems Implementation
- End-User Computing
- Technical Support
- Network Security
- CRM Integration
- Cloud Services
- GDPR Compliance
- Vendor Management
Skills & topics
- IT Manager
- IT Infrastructure
- Systems Implementation
- End-User Computing
- Technical Support
- Network Security
- CRM Integration
- Cloud Services
- GDPR Compliance
- Vendor Management
- Salesforce
- Telephony
- WFM
- Monitoring Systems
- High Availability
- IT Operations
- Master's Degree
- English
- Spanish
- Valencia
How to get hired
- Customize your resume: Highlight your 5-7 years of IT operations experience, new site setup success, and expertise in telephony, WFM, and monitoring systems, tailoring it for the IT Manager role at MSC Cruises.
- Showcase relevant skills: Emphasize your strong knowledge of hub technologies, network/security, CRM integration (Salesforce), cloud services, and Spanish data compliance (GDPR) in your application.
- Demonstrate leadership: Detail your experience in proactive leadership, conflict resolution, and establishing IT standards and a culture of innovation, aligning with MSC Cruises' values.
- Prepare for technical questions: Be ready to discuss your approach to integrating complex data, adapting to tech trends, and ensuring stable operations during high-pressure periods.
- Highlight language skills: Clearly state your fluency in English and Spanish, as required for this IT Manager position in Valencia.
Technical preparation
Review network and security architecture principles.,Study CRM integration, especially Salesforce.,Understand cloud services and telephony systems.,Familiarize with GDPR and data compliance.
Behavioral questions
Describe leading a new site IT setup.,How do you handle IT downtime under pressure?,Explain your approach to vendor management.,How do you ensure IT alignment with business goals?
Frequently asked questions
- What are the primary responsibilities of an IT Manager at MSC Cruises' Valencia hub?
- As an IT Manager at MSC Cruises in Valencia, you will lead the greenfield IT buildout, oversee IT infrastructure, systems implementation, end-user computing, and technical support. Your role involves ensuring reliable, secure, and scalable operations, integrating with global IT strategy, managing local compliance, and driving efficiency through technology.
- What specific technologies and systems will the IT Manager be responsible for at MSC Cruises?
- The IT Manager will deploy and maintain hub technologies, CRM integrations (specifically Salesforce), telephony, WFM tools, and monitoring systems. Responsibilities also include designing and implementing network, security, and high-availability architectures, as well as managing end-user computing environments.
- Is experience with new site setups crucial for the IT Manager role at MSC Cruises?
- Yes, experience with new site setups is considered advantageous for the IT Manager position. Hands-on expertise in deploying telephony, WFM, and monitoring systems during initial buildouts is highly valued by MSC Cruises for this role.
- What are the educational and experience requirements for the IT Manager job at MSC Cruises?
- The IT Manager role requires a Master's degree in Computer Science, Information Technology, or a related field, along with 5-7 years of experience in IT operations or infrastructure management. Relevant certifications are preferred.
- Does the IT Manager position at MSC Cruises require fluency in specific languages?
- Yes, fluency in both English and Spanish is required for the IT Manager role. Additional technical languages are considered advantageous.
- What is the work arrangement for the IT Manager position at MSC Cruises in Valencia?
- The IT Manager position is based in Valencia, Spain, and will operate during core business hours for critical operations. While not explicitly stated as remote or hybrid, the role involves leading a new hub buildout and managing local operations.
- How does MSC Cruises ensure IT infrastructure aligns with global standards for this IT Manager role?
- The IT Manager is responsible for ensuring all deployed infrastructure aligns with MSC Cruises HQ standards, policies, and architectural guidelines. Close interaction with Headquarters is maintained to ensure seamless integration with global IT systems.