HR Manager

Your Purpose

Join our new MSC Cruises Excellence Hub as an HR Manager and shape the people strategy behind a fast-growing, high-volume commercial operation. You will support the build of a multilingual and dynamic environment, attracting, onboarding, and retaining talented sales professionals who thrive in a competitive, fast-paced setting. With a strong focus on growth and continuity, you will play a key role in building a sustainable talent pipeline, strengthening workforce stability, and creating the right foundations for a high-performing hub. Working in a people-driven environment, you will help foster a culture where individuals feel supported, engaged, and empowered to succeed.

Your Impact

HR Leadership

• Translate site growth targets into practical HR plans covering hiring, onboarding, retention and workforce stability.
• Support the build-up of a high-performing multilingual sales population aligned with business needs.
• Help shape the people environment needed to support a commercial, target-driven and incentive-based workforce.
• Contribute to creating the right employee proposition to attract and retain commercial talent in the Valencia market.

Full Employee Life Cycle Management

• Oversee recruitment, onboarding, employee relations, people processes and HR reporting across the employee lifecycle.
• Develop and support initiatives aimed at reducing attrition, improving retention and limiting absenteeism.
• Ensure smooth employee integration and a strong onboarding experience for new joiners.
• Manage and monitor key people data across recruitment, payroll, engagement surveys and compliance-related tracking tools.
• Support the business through rapid hiring waves, seasonal workforce needs and evolving Spanish labour or regulatory requirements.
• Support key people topics including attendance, payroll coordination, local HR administration and employee documentation.
• Monitor key people metrics and help identify areas of risk or improvement related to workforce stability and employee engagement.

Stakeholder Partnership & Culture Building

• Partner closely with Sales Leadership, Training, Finance, business leadership and global HR teams.
• Act as a trusted local HR partner, helping the business manage people-related challenges in a pragmatic and balanced way.
• Act as a key link between the local hub and headquarters, ensuring alignment between global HR guidelines and local market needs.
• Support employee relations topics and maintain constructive dialogue with local employee representatives and unions, in line with business needs and local practices.
• Build strong relationships with universities, local institutions, fairs, chambers of commerce and talent communities to support recruitment and employer visibility.
• Help strengthen MSC Cruises’ local employer presence and attractiveness in the Valencia market.
• Support a culture that combines performance, accountability, engagement and inclusion.
• Help create an environment where employees feel motivated, supported and set up to succeed in a competitive, multilingual sales environment.
• Build an inclusive and engaging culture aligned with MSC values, helping employees feel motivated, supported and set up to perform in a sales environment operating across extended hours (12/7).

Your Journey so far

Essential Experience & Skills

• Minimum 10 years of experience in HR generalist, people management or talent leadership roles, ideally in fast-paced and sales/performance-driven environments.
• Strong experience supporting recruitment, onboarding, retention and employee relations in growing or evolving organisations.
• Solid knowledge of Spanish labour law, local HR practices and employee lifecycle management.
• Proven experience working in multicultural and multilingual environments, ideally with customer-facing or commercial populations.
• Previous experience in sales-driven, service-oriented or performance-based environments is highly valued.
• Strong understanding of the people dynamics typical of a commercial workforce, including motivation, retention, absenteeism and employee stability.
• Experience supporting the launch or set-up of a new site, team or business unit is a strong advantage.
• Strong knowledge of the local Valencia / Spanish talent market and employment landscape is highly desirable.

Education

Bachelor's degree required, ideally in Human Resources, Business Administration, Psychology, Law or a related field. A strong academic background is important; however, what will be most critical for success in this role is the depth of practical HR experience, local market knowledge and ability to operate effectively in a complex, multilingual and performance-driven environment.

Key Competences

• Strong understanding of the Valencia talent market and local employment landscape.
• Ability to attract, engage and retain talent in a competitive and fast-moving environment.
• Strong interpersonal and influencing skills, with the ability to build trust across different levels of the organisation.
• Confidence in managing people topics in a commercial environment, where performance, incentives, motivation and retention are key.
• Hands-on and pragmatic approach, with the ability to move comfortably between operational HR matters and broader people topics.
• Strong communication and stakeholder management skills, both locally and with headquarters.
• Good judgement, resilience and ability to operate effectively in a demanding and evolving environment.

Your Essentials

• Fluency in Spanish and English required; additional languages are a strong advantage, especially Italian, French, German.
• Full right to work in Spain.
• Strong local market knowledge and a well-established connection to the Valencia employment ecosystem are highly valued.
• Comfortable working in a multilingual and commercially driven environment.
• Experience working with external recruitment partners and/or RPO models is highly valued.
• Availability to support a rapid ramp-up phase (0–12 months) in a fast-growing sales environment.

Working Hours: Core business hours

Location: Valencia, Spain

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Key skills/competency

• HR Manager
• HR Generalist
• Talent Acquisition
• Employee Relations
• Spanish Labor Law
• Onboarding
• Retention Strategies
• Workforce Planning
• Multicultural Environments
• Stakeholder Management