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Customer Assistant - Service & Safety, Canvey Island

MS

United KingdomOn Site

Original Job Summary

Customer Assistant - Service & Safety, Canvey Island

Working Hours: Monday 16:00-20:00 Wednesday 10:00-14:00 Thursday 12:00-16:00 Friday 16:00-20:00 Saturday 12:00-16:00

Key Accountabilities and Measures

  • Provide a visible presence to start customer journeys.
  • Welcome customers with a smile and eye contact.
  • Support various store departments: Foods, C&H, Operations.
  • Assist customers in navigating and answering queries.
  • Handle confrontations calmly and report incidents.
  • Engage with security personnel and police if needed.

Key Skills

  • Confident and friendly presence
  • Strong communication skills
  • Focused on customer greeting and safety
  • Empathy towards M&S brand values
  • Observation and adaptability
  • High standards of appearance

Key Relationships and Stakeholders

  • Store Management Team
  • Store Colleagues
  • Operational Security Manager
  • Regional Teams
  • Store Detectives and SOC
  • Police and Local Networks

Key skills/competency

Customer Service, Safety, Retail, Security, Observation, Communication, Empathy, Flexibility, Reporting, Teamwork

How to Get Hired at MS

🎯 Tips for Getting Hired

  • Research MS's culture: Review mission, values, and news.
  • Customize your resume: Highlight customer service skills.
  • Prepare examples: Use real retail safety scenarios.
  • Practice interview tips: Emphasize communication and empathy.

📝 Interview Preparation Advice

Technical Preparation

Review retail safety protocols.
Familiarize with incident reporting apps.
Understand store operations basics.
Study theft deterrence techniques.

Behavioral Questions

Describe handling a challenging customer.
Explain a time you reported an incident.
Discuss teamwork in high-pressure situations.
Share a scenario managing conflicts.