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Customer Assistant - Instore Bakery

MS

United KingdomOn Site

Original Job Summary

Overview

Join our team at M&S as a Customer Assistant in our Bakery section. As a brand ambassador, you will recommend delicious bakery products, serve customers efficiently, and maintain high standards of food safety and hygiene.

Work Pattern & Key Details

Work Pattern: Sunday: 07:45-11:45 Wednesday: 05:15-09:15 Thursday: 05:15-09:15 Friday: 05:15-09:15 Saturday: 05:15-09:15

Unsocial Premium: £3.00 p/h for hours between 22:00-06:00

Under 18 Disclaimer: Applicants must be over 18 years old.

Responsibilities

  • Serve customers both on the shop floor and service points.
  • Keep the store clean, tidy and well stocked.
  • Meet daily sales targets and promote key offers.
  • Engage with customers to understand their needs and recommend products.
  • Utilize digital tools like the Sparks App to enhance service.

Key Capabilities

  • High levels of customer service and communication skills.
  • Attention to detail and excellent food safety practices.
  • Ability to adapt to changing situations across store areas.
  • Teamwork in a diverse and inclusive work environment.
  • Digital confidence in using retail technologies.

Key skills/competency

  • Customer Service
  • Bakery Products
  • Digital Tools
  • Food Safety
  • Teamwork
  • Communication
  • Sales Targets
  • Flexibility
  • Time Management
  • Attention to Detail

Purpose

The purpose of this role is to deliver an exceptional shopping experience by putting customers before tasks and continuously improving service standards.

Inclusivity & Equal Opportunities

M&S is committed to diversity and inclusion. Adjustments can be arranged to ensure a fair recruitment process.

How to Get Hired at MS

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it for retail and customer roles.
  • Research M&S culture: Understand their values and customer focus.
  • Highlight digital skills: Emphasize familiarity with retail tech.
  • Prepare for behavioral questions: Focus on teamwork and adaptability.

📝 Interview Preparation Advice

Technical Preparation

Review digital retail systems.
Practice POS system operations.
Study inventory management basics.
Update knowledge on food safety standards.

Behavioral Questions

Describe a time you solved a customer issue.
Tell about a teamwork challenge you overcame.
Explain how you adapted to sudden changes.
Share an example of taking initiative.