Customer Assistant - Instore Bakery

Overview

Join our team at M&S as a Customer Assistant in our Bakery section. As a brand ambassador, you will recommend delicious bakery products, serve customers efficiently, and maintain high standards of food safety and hygiene.

Work Pattern & Key Details

Work Pattern: Sunday: 07:45-11:45 Wednesday: 05:15-09:15 Thursday: 05:15-09:15 Friday: 05:15-09:15 Saturday: 05:15-09:15

Unsocial Premium: £3.00 p/h for hours between 22:00-06:00

Under 18 Disclaimer: Applicants must be over 18 years old.

Responsibilities

• Serve customers both on the shop floor and service points.
• Keep the store clean, tidy and well stocked.
• Meet daily sales targets and promote key offers.
• Engage with customers to understand their needs and recommend products.
• Utilize digital tools like the Sparks App to enhance service.

Key Capabilities

• High levels of customer service and communication skills.
• Attention to detail and excellent food safety practices.
• Ability to adapt to changing situations across store areas.
• Teamwork in a diverse and inclusive work environment.
• Digital confidence in using retail technologies.

Key skills/competency

• Customer Service
• Bakery Products
• Digital Tools
• Food Safety
• Teamwork
• Communication
• Sales Targets
• Flexibility
• Time Management
• Attention to Detail

Purpose

The purpose of this role is to deliver an exceptional shopping experience by putting customers before tasks and continuously improving service standards.

Inclusivity & Equal Opportunities

M&S is committed to diversity and inclusion. Adjustments can be arranged to ensure a fair recruitment process.