Customer Assistant - Instore Bakery - Bourne Si... @ MS
placeUnited Kingdom
businessOn Site
schedulePart time
Posted 3 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @marksandspencer.com
Recommended after applying
Job Details
Overview
Join our team at M&S as a Customer Assistant in our Bakery section. As a brand ambassador, you will recommend delicious bakery products, serve customers efficiently, and maintain high standards of food safety and hygiene.
Work Pattern & Key Details
Work Pattern: Sunday: 07:45-11:45 Wednesday: 05:15-09:15 Thursday: 05:15-09:15 Friday: 05:15-09:15 Saturday: 05:15-09:15
Unsocial Premium: £3.00 p/h for hours between 22:00-06:00
Under 18 Disclaimer: Applicants must be over 18 years old.
Responsibilities
- Serve customers both on the shop floor and service points.
- Keep the store clean, tidy and well stocked.
- Meet daily sales targets and promote key offers.
- Engage with customers to understand their needs and recommend products.
- Utilize digital tools like the Sparks App to enhance service.
Key Capabilities
- High levels of customer service and communication skills.
- Attention to detail and excellent food safety practices.
- Ability to adapt to changing situations across store areas.
- Teamwork in a diverse and inclusive work environment.
- Digital confidence in using retail technologies.
Key skills/competency
- Customer Service
- Bakery Products
- Digital Tools
- Food Safety
- Teamwork
- Communication
- Sales Targets
- Flexibility
- Time Management
- Attention to Detail
Purpose
The purpose of this role is to deliver an exceptional shopping experience by putting customers before tasks and continuously improving service standards.
Inclusivity & Equal Opportunities
M&S is committed to diversity and inclusion. Adjustments can be arranged to ensure a fair recruitment process.
How to Get Hired at MS
🎯 Tips for Getting Hired
- Customize your resume: Tailor it for retail and customer roles.
- Research M&S culture: Understand their values and customer focus.
- Highlight digital skills: Emphasize familiarity with retail tech.
- Prepare for behavioral questions: Focus on teamwork and adaptability.
📝 Interview Preparation Advice
Technical Preparation
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Review digital retail systems.
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Practice POS system operations.
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Study inventory management basics.
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Update knowledge on food safety standards.
Behavioral Questions
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Describe a time you solved a customer issue.
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Tell about a teamwork challenge you overcame.
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Explain how you adapted to sudden changes.
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Share an example of taking initiative.
Frequently Asked Questions
What qualifications does M&S require for the Customer Assistant - Instore Bakery role?
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How important is previous retail experience at M&S for this role?
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What work hours are expected for the Customer Assistant role at M&S?
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Is digital proficiency a requirement for working at M&S?
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How does M&S support new employees in the Customer Assistant role?
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What safety measures are in place for underage applicants at M&S?
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What are the key qualities M&S looks for in a Customer Assistant?
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How does the unsocial premium work at M&S?
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Can candidates request reasonable adjustments during the recruitment process at M&S?
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What makes the Customer Assistant position at M&S unique?
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