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Customer Assistant - Food

MS

United KingdomOn Site

Original Job Summary

Job Overview

Join our team at M&S as a Customer Assistant in our Foods section at Bourne Simply Food. As a champion of high-quality food products, you will provide excellent customer service and handle digital tools to enhance the shopping experience.

Work Pattern & Timing

Tuesday to Saturday: 05:30-09:30. Note: Additional unsocial premium of £3.00 p/h applies for hours between 22:00-06:00.

Key Responsibilities

  • Serve customers efficiently on the shop floor and service points.
  • Maintain cleanliness and product stocking in the store.
  • Meet daily sales targets, promotions, and selling opportunities.
  • Engage customers with product recommendations and service.
  • Utilize digital tools such as the Sparks App effectively.

Key Capabilities

  • High level of customer service and product knowledge.
  • Attention to detail and accountability for workload.
  • Strong communication and adaptability in a dynamic environment.
  • Team player committed to an inclusive and supportive culture.
  • Digitally confident and able to use in-store digital devices.

Additional Information

This role requires applicants to be 18 or over in compliance with health and safety legislation. Flexibility and a proactive approach to work are essential.

Key skills/competency

  • Customer Service
  • Digital Tools
  • Teamwork
  • Flexibility
  • Product Knowledge
  • Communication
  • Cleanliness
  • Sales Targets
  • Responsibility
  • Adaptability

How to Get Hired at MS

🎯 Tips for Getting Hired

  • Research M&S's culture: Study their mission, values, and retail approach.
  • Customize your resume: Highlight customer service and digital skills.
  • Focus on retail experience: Emphasize in-store sales and teamwork skills.
  • Prepare for interviews: Be ready to discuss flexibility and early hours.

📝 Interview Preparation Advice

Technical Preparation

Review Sparks App usage guidelines.
Practice in-store digital device operations.
Learn M&S product information details.
Understand digital transaction processes.

Behavioral Questions

Describe effective teamwork experiences.
Explain handling customer feedback.
Discuss managing early shift stress.
Share examples of adapting to change.