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Customer Assistant - Food at M&S

MS

United KingdomOn Site

Original Job Summary

Overview

Join our team at M&S as a Customer Assistant in our Foods section. Become a champion of our high-quality products, great value offers, and excellent customer service. Represent M&S Food products as a trusted brand ambassador while making customers feel valued.

Work Pattern

Week 1: Sunday: 08:00-12:00, Friday: 17:30-21:30, Saturday: 17:30-21:30

Week 2: Sunday: 13:30-17:30, Wednesday: 17:30-21:30, Friday: 17:30-21:30

Key Responsibilities

  • Serve customers efficiently on the shop floor and at service points.
  • Keep the store clean and ensure shelves are stocked.
  • Meet daily sales targets, promotions, and selling opportunities.
  • Engage with customers to understand their needs and deliver recommendations.
  • Build expert product knowledge to sell and recommend products.
  • Utilize digital tools like the Sparks App and in-store devices to enhance the shopping experience.

Key Capabilities

  • Strong customer service skills
  • Detail-oriented and accountable
  • Responsive to feedback and adaptable
  • Effective communication and teamwork
  • Digital proficiency

Additional Information

M&S is committed to inclusion, diversity, and equal opportunities. Flexible working arrangements and reasonable adjustments are offered throughout the recruitment process.

Key skills/competency

  • Customer Service
  • Digital Tools
  • Product Knowledge
  • Communication
  • Teamwork
  • Flexibility
  • Attention to Detail
  • Retail Sales
  • Time Management
  • Adaptability

How to Get Hired at MS

🎯 Tips for Getting Hired

  • Research M&S's culture: Understand their inclusive, customer-focused retail approach.
  • Customize your resume: Highlight retail and customer service experience.
  • Showcase digital skills: Emphasize familiarity with digital retail tools.
  • Prepare for behavioral interview: Focus on teamwork and adaptability examples.

📝 Interview Preparation Advice

Technical Preparation

Learn Sparks App and store systems.
Practice using digital in-store devices.
Review retail software functionalities.
Update technical troubleshooting skills.

Behavioral Questions

Describe a time with difficult customer interactions.
Explain adapting to sudden schedule changes.
How you worked as team player.
Share feedback received and how improved.