Customer Assistant - Service & Safety Assistant... @ MS
placeUnited Kingdom
businessOn Site
schedulePart time
Posted 4 days ago
Your Application Journey
Interview
Email Hiring Manager
******* @ms.com
Recommended after applying
Job Details
Customer Assistant - Service & Safety, Canvey Island
Working Hours: Monday 16:00-20:00 Wednesday 10:00-14:00 Thursday 12:00-16:00 Friday 16:00-20:00 Saturday 12:00-16:00
Key Accountabilities and Measures
- Provide a visible presence to start customer journeys.
- Welcome customers with a smile and eye contact.
- Support various store departments: Foods, C&H, Operations.
- Assist customers in navigating and answering queries.
- Handle confrontations calmly and report incidents.
- Engage with security personnel and police if needed.
Key Skills
- Confident and friendly presence
- Strong communication skills
- Focused on customer greeting and safety
- Empathy towards M&S brand values
- Observation and adaptability
- High standards of appearance
Key Relationships and Stakeholders
- Store Management Team
- Store Colleagues
- Operational Security Manager
- Regional Teams
- Store Detectives and SOC
- Police and Local Networks
Key skills/competency
Customer Service, Safety, Retail, Security, Observation, Communication, Empathy, Flexibility, Reporting, Teamwork
How to Get Hired at MS
🎯 Tips for Getting Hired
- Research MS's culture: Review mission, values, and news.
- Customize your resume: Highlight customer service skills.
- Prepare examples: Use real retail safety scenarios.
- Practice interview tips: Emphasize communication and empathy.
📝 Interview Preparation Advice
Technical Preparation
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Review retail safety protocols.
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Familiarize with incident reporting apps.
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Understand store operations basics.
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Study theft deterrence techniques.
Behavioral Questions
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Describe handling a challenging customer.
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Explain a time you reported an incident.
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Discuss teamwork in high-pressure situations.
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Share a scenario managing conflicts.
Frequently Asked Questions
What does a Customer Assistant - Service & Safety at MS do?
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How do I apply for the Customer Assistant role at MS?
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What are the working hours for the MS Customer Assistant role?
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Is prior security experience required for the MS Customer Assistant position?
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What skills are essential for a Service & Safety Assistant at MS?
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How does MS support safety in their retail environment?
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Can I work as a Customer Assistant at MS if I am under 18?
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What types of incidents must be reported by the Customer Assistant at MS?
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Will I interact with law enforcement in the role at MS?
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What kind of personality fits best for the Customer Assistant role at MS?
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